Benefits
This is also known as the LFSA.
What is Limited Flexible Spending Account?
For implementing clients, we will now utilize this at the start of plan names instead of "SPM".
What is Direct Bill?
Our goal is to have a less than 4 hour avg each month for this.
What is responsiveness?
This person is having a baby today!
Who is Lindsey Nelson?
The name of the program that Nathan Coverstone is the Manager for.
What is Custom Communications?
These are the names of the two new HRA like plans Discovery Benefits offers.
What are LSA (lifestyle spending accounts) and ICHRA?
This functionality and access was added as part of the October 19, 2019 release for COBRA or Direct Bill member's accounts to assist with customer service/ auditing needs.
What is "view only" access?
Our informal goal in CS is less than 3 days for this per Sue's Year-End email.
What is resolution?
If this person had a warning label, it would read "Caution. Youngest of 5 and talks loud"
Who is Victoria Larson ?
This is the Open Enrollment period for Wex and Discovery Benefits.
What is November 4th - November 18th?
With the new California Labor Code- Notification of Final Filing Dates, these are the only plans the law applies to.
What are Flexible Spending Accounts?
If COBRA Ops finds there are no current enrolled or pending members when processing a renewal, these will not be created.
What are OE packets?
The SA overall score for quality in Q3.
What is 99%?
One of the biggest surprises of this person's life was the OJ Simpson Verdict
Who is Chelsea Knutson?
The name of the new restaurant in West Acres.
What is Crave?
This is the Medical Mileage amount for 2019.
What is 20 cents/mile?
As part of the October 19, 2019 release, Discovery Benefits will not be utilizing this feature.
What is the Carrier Notification Email feature?
The three items John Biwer shared in an email last year on how we can deliver the best Customer Service?
What is empathy, helpfulness, and ownership?
This person will never be a magician's assistant again.
Who is Justin Wiedrich?
This is the 2nd most commercially successful holiday, behind Christmas as the 1st.
What is Halloween?
This is the Awareness Situation/Critical Situation number from the SmartCommute Awareness Situation over the past week.
What is 2085?
This is a California government program offering COBRA continuation for medical coverage for government entities
What is CalPERS?
This was the mantra for the 2019 CSS Retreat.
What is Keep Calm and Elevate?
This person's nickname is Torts.
Who is Haily (Johnson) Braun?
HIPAA is the acronym.
What is Health Insurance Portability and Accountability Act of 1996?