Alaska Airlines
ICDP
Misc.
100
How long does it take for the 40,000 Bonus Miles and Companion Fare to appear on the clients Mileage Plan Account?
The acquisition bonus miles and companion fare code will post on the client’s Mileage Plan account approximately within the first two billing cycles after qualifying.
100
What is the cutoff day/time to expedite a card for Saturday delivery to have it delivered the same week?
Friday 1:30 p.m. Eastern Time (ET)
100
Can we calculate the clients' Total Annual Income for them?
Obtain a monthly, bi-weekly or weekly salary to calculate the yearly equivalent if the client does not know the total annual income.
200
How long until new card holders are eligible for the free checked bag?
New cardholders will be eligible for the free bag benefit approximately within 2-3 weeks after account opening.
200
If a client requests a manual graduation, what are we required to inform them of before submitting the request?
Note: This is a soft pull on the credit bureau.
200
Who do we transfer the client to if they request emergency cash after reporting their card as lost/stolen?
Emergency Travel Funds Transfer/Card Replacement
300
How long does it take for miles earned from purchases to post to their Mileage Plan Account?
Miles earned from purchases will post to the Mileage Plan account 2 to 3 weeks following cycle close.
300
What is the Collateral Return Timeframe after a card Graduation into a BOA Deposit Account?
(1-2 Business Days)
300
Are cash advance transactions part of the Average Daily Balance used to calculate retail residual interest?
No, Interest charges calculate on purchases and cash separately since only purchases have a grace period.
400
If a client calls in and changes their Mileage Plan Number on their account, do we have to reissue a new card for them or will they receive a new card automatically?
Note: Plastic will be automatically reissued when member number is updated.
400
Sean is the Co-Borrower on a Cash Rewards Card and his wife is the Primary. He is the Primary on his Alaska Airlines Card, but his wife isn't on it. Can Sean request a Credit Line Transfer from his Alaska Card to the Cash Rewards Card?
No, the primary and co-applicant are not on both accounts.
400
If you use the Significant Purchase authenticator token and they pass, can you tell the client if they got it correct?
No, Click Pass and do not disclose to the client they answered correctly.
500
Does Alaska Airlines offer Trip Insurance?
Alaska Airlines does offer trip insurance during the reservation process or it can be added after the reservation is made by visiting www.alaskaair.com and using the Ask Jenn feature type in Trip Insurance.
500
If the client is unable to provide their Total Annual Income, can we still process their Credit Line Increase request?
Yes, Enter $0 in the field.
500
Client stated that they received their statement 15 business days after their statement closed and wants to know if we can refund the late fee.
What would we choose for the refund reason?
Postal Delivery Interruption