This applications allows you to create Clarification Cases, for exceptions that are encountered
What is a Business Process Exception Management (BPEM)?
100
Premise number associated to Service Order
What is a Premise ID ?
100
Address data that is specific to the Business Partner
What is Address Independent?
100
A payment transaction posted to a Business Partner’s Contract Account that serves as a placeholder for an expected payment for the same amount.
What is a Statistical Credit?
100
Technology that enables the ability to pre-populate the CRM screen (screen-pop) with a customer’s information and history based on identification of the caller via IVR (Interactive Voice Response) data or ANI (Automatic Number Identification).
What is Computer Telephony Integration (CTI)?
200
A building or any facility that is connected to a service point.
What is a Connection Object?
200
Status indicates that Service Order is waiting to be released to Advantex. End-user must manually change status to “Release” for Order to go to Advantex.
What is a User Hold?
200
Address data that is specific to the Contract Account
What is Address Dependent?
200
A form of automatic payment which occurs whenever a bill is due for payment. The bank debits the customer bank account and credits the utility bank account to clear the open item.
What is Direct Debit?
200
This enables users to compare different rates to give the business partner an idea of what their bill will be with the new rate.
What is bill Simulation?
300
Represents the Service (electric/gas) that is provided to the associated Premise
What is an Installation?
300
Date the Service Order is to be worked
What is Requested Date?
300
This is the longest timeframe that a Move In can be future dated?
What is 120 Days?
300
Standardized Payment Clearing Rules determine how payments are applied.
What is the Payment Posting Logic?
300
Information about programs that a BP is enrolled in and/or is eligible for, including MyAccount, can be viewed here
What is Contract Account Overview?
400
Represent agreements between BP and PHI to provide service.
What is a Contract?
400
Allows for orders to be organized with respect to importance, and then worked accordingly. They are automatically populated and are assigned based on the Job Code.
What is Priority?
400
This is used to cancel a submitted Move In
What is Reversal?
400
The public utility responsible for the transmission and distribution of electricity and/or natural gas to the Business Partners.
What is Local Distribution Company (LDC)?
400
Screen that allows end users to send a Business Partner a copy of their usage information via mail or email.
What is Customer Correspondence?
500
Serves as a repository for customer-specific information
What is Business Master Data?
500
Address is unknown, or cannot be located, in order to issue a Service Order
What is an Unkown Service order?
500
This payment option will automatically pay the final bill if the Business Partner is enrolled in it.
What is Direct Debit?
500
An entity that sells and/or provides electric energy.
What is Load Serving Entity (LSE)?
500
A instrument accepted in lieu of a cash or monetary Deposit.