Market Insights
Access current healthcare decision-maker database covering 300 U.S. markets, updated monthly.
What is the Syndicated Survey?
One way for patient to receive Real-time survey.
What is email, IVR or Text?
Reinforce positive behaviors with staff and physicians from patient comments.
Gain transparency buy-in from physicians.
What is Star Ratings?
Rotate in up to five custom questions personalized to your need each month within your market.
What are Personalized Questions?
Receive emailed alerts to quickly prioritize and manage alerts, tracking action taken to recover.
What is Service Recovery?
Prioritize and follow-up with flagged patients to resolve issues and track actions taken.
What is Service Recovery?
Know exactly what your web directory and review will look like before going live.
What is a preview environment?
Verification of creative execution to product winning ads.
What is AdVoice?
Process for quickly and consistently categorizing and applying sentiment to open comments.
What is Natural Language Processing (NLP)?
Alert tags of root cause and callback notes illuminate critical gaps in your transitions of care.
What is Root cause analysis?
Stay informed by getting alerted of new online reviews.
What is reputation monitoring?
Validation of strategic initiatives with data from a targeted audience via a managed study.
What is On-Demand?
Pushed monthly to clinicians for an at-a-glance view of performance aligned to practical skill-building tips.
What is a mobile scorecard?
Immediately identify and alert to the patients at high-risk for readmission or adverse health event.
What is Triage of high-risk?
Receive email alerts to new reviews based on specific criteria according to preferences.
What is configurable alerting?
Area to track brand awareness, preference, selection criterion, recall, health risks and wellness behaviors.
What are Dashboards?
Makes building and engaging a virtual customer community fast and simple.
What is Community Insights?
Houston Methodist realized a __% cost savings by implementing Transitions Program.
What is 75%?
Monitor over 40 third-party online ratings and reviews websites about your brand and physicians.
What is an online scan of review sites?