Welcome to TELUS
This is what we call our New Hire Foundations Training. i.e. the class you are in right now.
iEvolve.
At TELUS International, these are the team members that monitor calls, emails and chats, perform side-by-sides, review calls for our calibration meetings, and meet with other staff members to find the best way to support our programs.
Customer Experience Analysts.
Which leadership philosophy do the following values attributes pertain to:
- demonstrating integrity, collaborating, communicating
"We believe in spirited teamwork."
How many sites does TELUS International Philippines have?
6 sites.
According to TELUS International President Jeff Puritt: "We're in the ____ business."
"We're in the PEOPLE business."
This is defined as a company entering into a contract with another company to operate and manage one or more of its business processes.
Outsourcing.
Which leadership philosophy do the following values attributes pertain to:
- deciding, initiating, adapting
"We embrace change and initiate opportunity."
In 2003, TELUS invests in a contact center in the to provide service in the event of a strike. After searching around the globe, TELUS found a partner in the Philippines, a home-grown operation called _____.Currently,
AMBERGRIS
At TELUS International, the future is ____.
FRIENDLY.
This is our main Learning Management System, where we deploy all TI internal courses such as Integrity, Respectful workplace, etc. It is utilized by some accounts to also deploy account specific courses, such as PMA, Knowledge checks, etc. as well as all the TI Roadmap initiatives, eLearnINs, LiveONline, Leadership Unscripted, etc.
MyGrowth.
Which leadership philosophy do the following values attributes pertain to:
- learning, driving results, developing team members
"We have a passion for growth."
In 1999, TELUS and this company joins in a merger of equals. What is this company?
BC Telecom (British Columbia Telephone Company)
This TELUS event is one of the main activities we host as part of our Corporate Social Responsibility initiatives. Contributing back to our communities is an integral part of the TELUS way of life, and we have been doing this for over 10 years.
TELUS Days of Giving (TDOG)
Who monitors call volume constantly and make hourly plans to guarantee the operation has the right number of team members needed at any given time?
Real Time Analysts.
Which leadership philosophy do the following values attributes pertain to:
- being creative, risk taking and innovating
"We have the courage to innovate."
Name one of the two companies that TELUS purchased in the year 2000.
QuebecTel and/or Clearnet.
According to TELUS International President Jeff Puritt: "At TELUS International, our philosophy is that we ____ where we live."
"At TELUS International, our philosophy is that we GIVE where we live."
At TELUS International, these team members are responsible for delivering product training for our client accounts.
Learning Services Learning Specialists
In your own words, explain the TELUS value proposition:
We empower the human experience through digital enablement, agile and lean thinking, spirited teamwork, and a caring culture that puts the customers and value of human connection first.
Fantastic!
In 2017, TELUS invested in contact centers in two different countries. Name one of the two countries which are the homes of the newest TELUS International sites.
Ireland and/or India.