Where?
Where does the Solver 2026 Release Schedule live?
Help Site under Release Notes section
When is the Ascend 2026 Conference?
August 17th-20th, 2026
Who/what email can you address questions about Industries?
industries@solverglobal.com
What are the 6 Industry certifications?
Senior living, Construction, Non-Profit, SAAS, Manufacturing, Distribution
How do I access the support site AI chat bot?
You must be logged into the portal
Where can a user check to see if there is a environment-wide issue going on?
On the Help Site, go to System Status
When are KBs due this month?
EOD on Thursday. Bonus: ASAP because we love Nikki.
When a job fails, who gets a notification?
Any email added to the job to receive notifications, regardless of user notification settings.
You are added to a tenant. Client said the report is shared with you, but no reports or categories appear in Report Templates. What could be the issue?
License/permissions
How come delta load option isn't available in my job?
Needs to run successfully at least one time before option is available.
Where do you go to see the version history of a report template?
Information
When does Ascend Early Bird special end?
April 10th
Who is our designated Supply Chain expert?
Craig Anderson
When I go to create a publisher job, the role is not available for selection as a recipient. What could be the issue?
A user within the role is unlicensed
How can you login to Solver Cloud?
Portal authentication (username password) and Microsoft Entra, Okta
Where can you change the port the Gateway connector uses?
During installation
When are the partner/ customer webinars?
Every month/ every quarter
Who can receive a publisher job?
Any licensed user
What can INCREMENT()/2 be used for in troubleshooting?
It can be added in expression builder to Transaction ID to force uniqueness, so you can bring in the transactions and analyze them more closely.
How do you refresh a connector after it has been updated or injected?
DW > Integration > Add New
Where can you distribute a publisher job?
Email or archive
When is BC deprecating Page object types?
April 2027
Who do we go to if we need a DW key?
Peter
After adding in the correct connector info on the SQL Connector, I try to go to the next step, but it never loads, what could be the issue?
Network connectivity issue, verify IP addresses
How do I get access to the Partner Portal?
Email Mark (or Terry)