Back to the Basics
A fan in Mexico reached out about a lost package. They still really want their order, and we can see there is more of the item in stock. This is what we can do in this scenario.
What is a reship?
This is the amount of days we typically wait to consider a package lost after the packaet Promised Delivery Date.
What is 3 days?
A fan reaches out about a Club America jersey. This macro should be applied when closing this case.
What is the international league macro?
A fan in France reaches out because the jersey they ordered arrived with a big hole in it. They want to return it for a refund. This is what we should do for them to receive their return label.
What is: Make the return free in Rebound Returns and have them generate the label themselves.
This percentage is the highest appeasement code that we are allowed to generate on FanAssist.
What is 30%
According to ASK, the in-house ticket time frame is this manyhours and/or days.
What is 48-72 hours or 2-3 days?
A fan is trying to place an order for their custom AC Milan yellow kit with the name “Pikachu” on the back but is unable to check out. They reach out requesting assistance. This is the reason for the error.
What is blacklisted? Pikachu is a blacklisted word.
A fan returns a US order from their house in Florida. This number is the max amount of business days it would take for their refund to return to their original form of payment from the day they send it back.
What is 17 business days?
In order, list the 3 things needed in the subject of an FC Notification email, following "FC Notification-".
What is "Warehouse name - order number - case number"?
This international shipping carrier could potentially take up to 25 business days to arrive to the fan.
What is landmark global?
A breaker with 500k followers on X reaches out saying they’re looking for a partnership with Fanatics to help trade a hobby box for exposure on their stream. Our "Collab Requests Scenarios and Contacts" spreadsheet in BOX states these two people are who we reach out to in this scenario.
Who are Benjamin Haines and Samantha Meiler?
A customized jersey was sent from Manchester FC, but it arrived with a misprint. The fan really wants a reshipment—what would the FC notification process be?
What is: Reship immediately but submit an FC ticket for the Manchester warehouse.
An escalated customer paid for an order that totaled $200. They paid for $50 of it with an e-gift card. It arrived damaged, so we offered a 30% partial refund for them to keep the item. We know the fan would be refunded $50 in the form of an e-gift card, but this dollar amount is what the fan is getting back to their credit card.
What is $10?