Listing Name
What is the building listing name for COMM925?
Duncan Plaza
Which platform has all the SOP and troubleshooting steps for handling guest services?
Fresh Service - Knowledge Base
Where can our Sonder guests add additional guests to their reservation?
Either on Sonder app & website
What color are internal holds in the BEN?
Name platforms where Sonder collects payment directly.
Sonder Direct & Booking
What is the building listing name for N - RAMP201?
The Schaeffer
What is the August Service Principle for New Orleans market?
Resolve It
What are Sonder quiet hours?
10pm - 8am
What color are LTS bookings in the BEN?
Bright Red
Name OTAs where we cannot offer Sonder Credits to our guests.
Expedia & Airbnb
What is the building listing name for CANA623?
The Vitascope
How many live properties do we have currently?
27
How much is the Sonder Guest member discount?
15%
What indicates that guests have early check-ins in their bookings?
What does a VCC stand for and what two platforms have VCC?
Virtual Credit Card, Expedia & Booking.com
What is the building listing name for N - RAMP2317?
Par L'eau
What is the CSAT goal for this quarter in New Orleans?
4.14
What two things do you need in order to charge the guest of smoking?
Invoice & Photos
Under which tab are you able to resend check-in instructions in guest inquiries?
Communication Tab
What do we need in order to send and process ECI payments for Airbnb guests?
What is the building listing name for MAGA3616/3624?
Delachaise Row
What is the year-to-date occupancy for New Orleans as of yesterday?
77%
All check-in instructions are sent ___ hours prior to check-in time when the guest has successfully completed the online check-in process.
72
Which tab under the guest inquiry are you able to determine if a guest has extension bookings?
The Guest Tab
Which OTA handles their own payment and has VCC charges for the payment?
Expedia