SonIP
Where to set up which doors someone should and should not have access to.
Used to resync an account.
Network security in place to prevent untrusted networks. Controls incoming and outgoing network traffic.
What is a firewall?
Our default action(s).
What is action 1 and Action 7?
A customer calls in because their invoice was not received this month, we should transfer the customer to this department.
What is Customer Experience?
A customer would like a note added for the monitoring team to disregard alarms for the next 2 weeks due to construction, the note is entered as a...
What is a pop up note?
Specialized action plans and call list are kept here.
Temporarily disabling an alarm, door, or audio sensor.
What is Bypassing?
3 things used to connect to a Vigil Camera.
What is Alias, Username, and Password?
When a technician is doing a PM, this is the folder where the spreadsheet will be kept in order to record their alarm signals sent in.
What is Account Testing?
A code entered with a pin number that will cause the system to disarm AND send us an alarm secretly to dispatch on.
What is Duress Code?
When in mastermind to add a user or change someone's phone number, go to this tab.
What is Contacts?
This is done after every call.
What is Commenting the call?
When adding an alarm point or Audio sensor, this is where we program WHEN an Alarm point or audio sensor will come in.
What is security level?
We are able to make this amount of changes over the phone with a customer or technician.
What is 5 changes.
Where the Business type is entered.
What is Market Segment Code?
Stanley/Digital account numbers do not go by Panel numbers or account numbers, they go by...
The main panel is called this on the module screen.
What is the Communicator?
What is 3xLogic?
A TECHNICIAN gets to a site and asks if we put it in test mode, we do this instead.
What is Logging technician on site?
(Commenting technician on site and putting it in our production box)
These are DIN's or Dial in numbers?
What is numbers the panel dials in order to call Central Station?
When opening Astea, we go to this Link/Module name.
What is Service Order?
On an account, 1 partition is armed and another partition is disarmed. This is called,
What is Mixed arming?
Adding fire alarms on an account with Cradlepoint requires this.
What AHJ Approval?
This is done before logging a technician off site.
What is Checking the activity?
(Make sure there are no troubles, no unrestored hold up buttons or fire alarms, and the system is disarmed)