Life-Threatening Medical Emergencies
A client’s condition is life or limb threatening, could worsen quickly on the way to a medical facility, moving the client could cause further injury, a client’s condition requires skills, medication or equipment paramedics carry, or distance or traffic would delay transport and could be life-threatening.
When must an employee call 911?
The information that an on-duty employee must document in the GER when a participant becomes involved with law enforcement.
What is the officer's badge number, the name of the responder, and the report number.
Provide first aid as needed; Contact the client’s physician or consulting nurse, or go to urgent care; and Contact the on-duty or after-hours supervisor to inform them of the healthcare professional’s care plan.
What must an on-duty employee do if a medical emergency needs immediate attention by a healthcare professional but is not life-threatening?
When a participant has been assaulted, raped, burglarized or has become a victim of violence.
What is Participant Victimization?
Clients without good community safety skills may be considered this when missing for any period of time.
What is “immediate jeopardy”?
Call 911 immediately; Perform CPR and first aid; Reassure and support the client until EMS personnel arrive; and Contact the on-duty Supervisor or after-hours Supervisor.
What must an employee do in an emergency?
This is the final thing an on-duty employee must do when a participant becomes involved with law enforcement.
What is talk to witnesses and document their statements in a TLog?
If the client goes to Urgent Care, an employee must ensure that this goes with the client to the medical facility.
What is the client’s home medical file?
This is the first thing an on-duty employee must do when a participant has been victimized.
What is ensure the participant is safe from harm?
The client is at high risk for exploitation or lacks traffic safety awareness and their location is unknown for any period of time; The client leaves the house without informing an employee of their destination; The client fails to return from an unsupervised activity within one hour from the time activity ends without notifying an employee at the house or office; or The client’s location is unknown for one hour.
When is a client considered missing?
Bleeding that cannot be controlled; Unconsciousness; No pulse; Trouble breathing or irregular breathing; Chest pain or pressure; Severe injuries requiring treatment beyond first aide; Choking (not breathing, not coughing) are some examples of this.
What are medical conditions that may be life threatening?
This person must advocate for the client's needs, the program's needs and the best course of action while cooperating with Law Enforcement.
Who is the On-Duty staff?
Complete a GER; and Document in a TLog: The time and date of the incident; and Location of the medical facility.
What must an employee do if a client is admitted to the medical facility?
The unit to contact to submit a report online using the incident reporting tool.
What is the Complaint Resolutions Unit?
Call 911 immediately and file a missing person’s report; Contact the ACM or designee; Speak with an on-duty or after-hour supervisor; Call the last place the client was known to be to begin searching for the client; Complete a GER; and Document the last known location and any efforts made to find the client in TLog in Therap.
What must an on-duty employee do once a client has been determined to be missing?
When injuries requiring hospital admission resulting from: suspected abuse or neglect, or an unknown origin occur, the SOCR director must be notified within this amount of time.
What is one hour?
The amount of time within the SOCR director and DDA field services must be notified should a client be arrested.
What is one hour?
These reports are made immediate after ensuring the safety of the clients.
What are CRU/CPS/APS reports?
This person is responsible for collecting witness statements if needed.
Who is the On-Duty Employee?
Should a SOCR participant go missing, this person must notify the program administrator or designee immediately.
Who is the Supervisor or Designee?
Ensure the client’s home files go with them; Get information on where the client is being transported; If possible, accompany the client or meet the client at the ER; and Complete a General Event Report (GER) and document in a TLOG.
What must an on-duty employee do when a participant is transported to a medical facility?
These are the people/agencies that a Program Administrator must notify when a participant becomes involved with law enforcement.
Who are the participant's legal representatives, DDA regional administrator, CRM, RCS, DCYF, and the SOCR Director?
Refer on-duty employee to medical professionals if they have not contacted them initially; Notify the Program Administrator or designee immediately; Go to the medical facility with the client or meet on-duty employee at the medical facility; and Coordinate staff coverage for client in the medical facility and the house as needed.
What must the supervisor or designee do after receiving notification of a non-life threatening emergency from the on-duty employee?
This person must notify the SOCR Director, the participant's legal representative, and the Complaint Resolution Unit.
Who is the Supervisor or Designee?
When a program participant goes missing, this person must respond in person to the participant's last known location and notify the SOCR Director Immediately. They should also consider organizing a search for the missing person.
Who is the Program Administrator or Designee?