General
What site is store 504?
MedScripts Medical Pharmacy
An “urgent need” can be defined as a patient circumstance where a required medication is needed within a period of ________ .
72 hours or less.
What Auxiliary codes will you NEVER use?
Away & Available
When does a PCA crate an Action Needed: Call Received alert?
When another team needs to take action on an account outside the scope of PCAs.
True or False
PCA's can offer help getting all types of copay cards?
False, Some require billing to asst a patient in getting copay cards.
What is the NPI for River Medical Pharmacy?
NPI: 1114316940
If a PCA has not received a responce from their POD asking for help, what is the next step?
Call Internal Transfer - BioplusRx, Ldr_Helpdesk
What is the Max hold time to leave a patient on hold?
3 Minutes
Collections: Deferred payment alert is assigned to what team?
SP AR Team, AND the PCA must go into the form and fill it out after saving it.
Where can a PCA see if a Copay Credit Card has been added to the account?
Tab 7 Payments
What the the phone # we offer to providers for Advanced Home Delivery pharmacy?
Pharmacy Phone # for Providers (833) 607- 1701
The Clinical Nursing team is available during what hours M-F Eastern Time?
8 a.m. – 11 p.m.
What scenario would you cold transfer a patient to the billing department?
Never - Billing is a consult call only. If a PT needs to speak with someone from Billing a PCA will use the Action Needed: Call Received alert and detail the reason they need to speak to someone.
If a patient is calling in and asking questions around how to use their medication and you can not get a Pharmacist on the phone, what alert do you create?
Pharmacist Consult Requested
What are 2 of the 3 types of Copay Assistance?
1 Copay Cards
2 Grant, Foundation, Internal Assistance
3 Cost Relief
BioPlus PCAs do not schedule orders out of this store?
Financial support Billing is contacted after a PCA SUD for an Rx. True or False?
False, Billing is only contacted Pre-Shipping
At what step do we HIPAA verify the call?
In the beginning of each call prior to disclosing any protected health information.
What are 3 of the 5 reasons you could create the Discharge Reason Documentation alert?
• Filling with another pharmacy
• Non-compliance
• Patient has expired
• One-time fill
• Treatment completed or discontinued
When a patient would like an itemized statement or receipt, what are the correct steps to take?
Create ‘Itemized Statement/Receipt Request’ CPS Alert and assign to SP AR Team and SAVE, then open the alert and fill out the needed information.
For a list of teams, Genesys queues, and team emails, refer to what?
The Department Directory
What Queue do you call to reach the PCA Logistics team?
Trick Question - You can only Email them at PCALogistics@BioPlusRx.com
How many days after an order reaches PV2 do PCA's make the 4th manual call attempt?
9 days after the order has reached PV2 status.
Attempt 1 - 2 days after reaching PV2
Attempt 2 - 2 days after previous manual attempt
Attempt 3 - 2 days after previous manual attempt
Attempt 4 - 3 days after previous manual attempt
After creating the SP Vacation Override, what is the next step in getting this request processed?
Go into the alert and Enter the patient’s next need date, b. Enter the patient’s date of departure, c. Enter the patient’s expected return date, d. Enter the patient’s travel destination.
What 3 steps do you take to find the tracking # for a sold Rx?
Order Profile > Order Details > Shipping