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Secrets of FMP
Scheduling appointments like a boss.
Doctor your patient is here.
If I had a Euro for every time I had to cover the front Desk...
Daily Routine (Ho Hum...)
100
This overused prefix is only written before the SSN on the record of an Active Duty Member.
What is 20?
100
This quick guide will help you locate where in the SOP you can find how to schedule any appointment.
What is the index?
100
When a patient is checked in properly, the front desk staff will update the appointment status in DENCAS. This will change the appointment to the color ___ and permits all staff to know that the patient is ready to be brought to the operatory.
What is blue?
100
Only this staff member is authorized to add or alter overlays in DENCAS.
Who is Ms. Gallo?
100
This is printed one workday prior to a scheduled appointment to provide medication reconciliation. Two forms are needed for each appointment.
What is a 508M?
200
This number represents the first born in any family.
What is 01
200
Any patient must have this completed prior to scheduling a routine dental appointment.
What is an annual oral exam?
200
If a patient states they have been waiting beyond their scheduled time this should be referenced before proceeding.
What is the DENCAS schedule?
200
First and foremost, the desk must have someone present in order to answer phone calls. To follow proper business etiquette, the phone will be answered in ______ rings or less.
What is three?
200
This frequency of time is how often front desk staff should communicate with the Fleet Liaison Office to confirm scheduling needs for a ship in port.
What is daily?
300
The spouse of the Active Duty sponsor is always this number.
What is 30?
300
Only these two types of appointments are currently scheduled at the front desk for Pediatrics.
What are exams and cleanings?
300
When a patient arrives late but within 15 minutes of the scheduled appointment, this person determines if the patient has failed and should be rescheduled.
Who is the provider?
300
When on Front Desk Duty, Staff are responsible for knowing and understanding which important companion protocol and help in this area?
What is Record Availability?
300
Among the many super-important tasks of the front desk, this protocol should be followed when a ship is in port. It is also know as Enclosure (9).
What is Fleet Support Protocol
400
Retirees/pay patients or another authorized dependent share the only other prefix..
What is 99?
400
These are the two types of General Dentistry appointments typically scheduled.
What are Operative(Restorative), and Prosthodontics?
400
When a patient fails an appointment these two records are updated in red to document the missed appointment.
What are DENCAS and the Dental Treatment note?
400
Contrary to popular belief. A corpsman cannot lose their swag if they have and maintain access to _____ and ____.
What is DENCAS and CHCS.
400
The monthly Class IV report for Dental readiness is processed, patients contacted and patients are appointed by this week of the month.
What is the third week.
500
The youngest member of LCDR Jones family has this uncommon prefix.
What is 06?
500
To make HMC Hourican proud, these two things should be given to each patient after their appointment is scheduled.
What are the scheduled appointment sheet and missed appointment policy.
500
Staff are only to schedule a continuity of care appointment if given one of these two items. One of these cannot be carried by the patient and the other can.
What are a patient record or a white appointment slip?
500
While at the front desk you realize that there has got to be something more thrilling than a smart phone. Besides, the internet is down! You decide to be daring and reach for the SOP to sharpen your skills by reading the two GUIDES that will make you the best you can be.
What are The Ten Commandments of Great Customer Service and Phone Answering Tips?
500
In the 1990s procedure reports were completed daily by a Dentist. The forms were called Daily Information Retrieval System (DIRS). Today, the numbers that represent a provider's procedures are called by this acronym and these three words.
What is DWV, and Dental Weighted Values.