Internal Events
TRUE OR FALSE? Departments may go directly to culinary or banquet teams to request event needs.
FALSE
What is the main purpose of this SOP?
To securely organize, audit deposits, and ensure accurate final billing
What is the required merge template for BEO packet creation?
Maryland Live! Casino BEO
What information should be included in the "Group Profile" section?
A short description of the group (who they are and what they do)
At the start of the year, wholesalers should be loaded into Delphi as what type of contract?
Volume Contract
What is the primary purpose of the Internal Events Policy?
To organize communication for booking and executing events smoothly and timely
When do deposit and billing procedures officially begin for a booking?
Once the booking becomes definite and the turnover packet is distributed
Which system is used to batch merge Banquet Event Orders?
Delphi
TRUE OR FALSE:
The Events section of the resume auto-populates from Delphi.
True!
Why are “Season” periods created within the contract?
To ensure consistent reporting periods
Which departments are included in the Internal Events Policy?
Marketing, HR, Executive Office, Security, Sales, Hotel, and Banquets
Who submits all deposit information with the turnover packet?
Seller
What is considered as ancillary documents?
Social Table Diagrams
Meal Charts
Run of Show Documents
Timelines
What must be carefully checked when entering room rates?
That rates match the Delphi booking and reflect any split rates by date.
TRUE OR FALSE:
The contract does not need to be saved in Delphi once emailed.
False!
Who must receive the completed in-house request form?
Hotel Sales Internal CSM
Who is responsible for running deposits and communicating payment issues to clients?
Accounting
TRUE OR FALSE:
BEO packets should always cover a two‑week period ending on a Sunday.
True
What are the three housing method options?
- Individual Call-in
- Rooming List
- Combination of both
What two key metrics must be forecasted for each season?
- Forecasted Room Nights
- Forecasted Average Rate
When must all event details and changes be communicated to ensure accuracy on the BEO?
No later than 3 weeks prior
Who conducts the quarterly compliance spot checks?
Director of Catering & Director of Sales
What should each BEO generally have unless it’s a fixed location or outlet without changes?
A corresponding Social Tables diagram
When must resumes be submitted to the DOC each week?
Monday by end of day
You receive confirmation from a client agreeing to the contract—what are your next two steps?
✅ Upload agreement as an attachment
✅ Update status to “Contracted”