MISC
What is the phone number for facilities?
508-531-1296
A student is skateboarding down the hall. What policy did they break? How would you address it?
Hall sports. Stop them, inform them of the policy and ask them to please carry their board. Inform them you will be documenting them for breaking the policy.
A student is having issues getting into the building from the outside. What do you do?
Contact RD/AC. Take photo of front and back of card. Follow up with student.
What timeframe are RAs on duty IN the RA office?
7pm-Midnight
You are on a round when you find that the emergency exit sign was broken/ripped down.
take a photo. call the RD on duty and BSUPD. OCS Referral Form and Community damage form should be completed. Include in duty log.
When is the RD/AC on duty?
5pm-9am
Knock on the door and address the quiet hour violation. Explain policy to student. Document.
How many hours can a student have a temp card?
24 (1 full day) during regular week days. If issued on weekend or Friday- they can have until the next business day.
How many rounds do RAs complete on weekdays?
You are on a round and come across vomit in the hallway.
Contact facilities (if during business hours). Contact RD/AC on duty. Community damage form should be completed.
Why do we want to check THD before completing a lockout?
We want to ensure the student actually lives in that space.
Explain the drinking game policy
drinking games of all kinds are not allowed- even if played with water. drinking games promote binge drinking. we do not allow any type of drinking game: beer/water pong, flip cup, drunk jenga, etc...
Where would a student go to get a new connect card?
Hunt Hall/Parking and connect card office
Name at least three forms you might need to fill out while on duty.
Duty log, Fire alarm, Community Damage Form, Communication Form, Community Standards Referral, Title IX/EO, CARE
Why is it important we do not touch any vandalism and contact BSUPD and the RD/AC on duty as soon as we come across it?
We want to ensure an investigation can happen if needed and BSUPD can collect evidence if they need it. We do not want to touch it so we do not tamper with it. We should take photos and complete a community damage form.
What is the role of an RA during the fire alarm?
RAs should exit the building as fast as they can. RAs can knock on resident doors on their way out/give instructions, but the most important thing is to exit the building. RA on duty should contact the RD/AC on duty and fill out a Fire Alarm form.
Can a student can have a guest over to stay as many nights as they want?
No. 3 nights in a row only and so long as roommates/suitemates are in agreement.
What should you do if the master card is missing?
Contact your supervisor or the RD/AC on Call immediately. If the master is considered "missing" or "lost" it is an extreme safety hazard. We need to know the location of the master card at all times.
How many guests can an RA have over while on duty?
NONE
What is the purpose of the community damage form?
It informs the RD/AC of the damage that occurred, documents it, and allows for billing to happen.
A student informed you of their roommate issues. What should you do next?
Offer a mediation and a roommate agreement. Fill out a communication form and wait for follow up from your RD/AC.
Depending on the severity of the situation, contact RD/AC on duty.
A student comes and tells you that they had an item stolen.
Contact BSUPD. Contact RD/AC on duty. Community standards form should be completed.
Walk me through coding a students NEW card.
Open Persona. Use the flashlight to find the students information. Select the student. Click "new card" or "replacement keycard." Confirm access. Code card.
Walk me through a room change.
1) check they have a room change pass, 2)check them in on THD, 3) code their card, 4) RCR
A resident informs you they know who caused damage to the hall.
Contact the RD/AC on duty. Ask the resident to stay with you. Wait further instruction.