6.9 - 6.15 STATS
Highest CSAT scoring lounge for the week
Who is PIT (at 99%)
The pet(s) that Corey has at home
What is one dog and one cat
How weekly summit audits should be communicated to Summit team
1) assign deviations to Summit leader
2) download the audit to your laptop, then send in email as an attachment to your Summit leader and copy Rebecca WEEKLY
Lounge that had most increase in engagement WOW in our region.
Who is CLE with increase of 1.6% (ending at 2.7% engagement rate)
GM in our region with upcoming wedding this year.
Who is Melanie
When QSC should be put into Teams and completed on Mapal
When is the 25th of each month
Lounge that had the largest CSAT increase WOW in our region.
Who is CLE (5% increase)
First names of two GM's that both already had their weddings this year
Who are Jatawny, BUF and Karen, BOS
The latest day each week your schedule should be posted for the team
What is Thursday
Largest volume in our region for the week was this lounge
What is CLT (6,613 PAX for the week)
GM and AGM first names for largest volume lounge in our region
Who are Ruby and Carmen at CLT
When new hire onboarding in ADP should be completed
Before their first day of work
When it ok for an Ambassador to tuck their airport badge in shirt or under apron.
What is NEVER (just a reminder for all of us)
First name of SDX F&B Manager for BUF
Who is Stephen
How often the GM should partake as a customer to ensure the best guest experience
What is once a month