BHC Knowledge
Name three Daily Intentions.
Any of the following:
Joyful, Knowledgeable, Respectful, Responsive, Collaboration, Safety, Ambiance, Empowerment, Connect, Personalize, Resolve, Guide, Approachable, Elevate, Information Sharing, Professional, Accommodate, Cleanliness
What does Sorelle mean in English?
Sisters
What is the 10-5 rule?
Visually acknowledge the guest with a smile at 10 feet and verbally greet the guest at 5 feet.
Where do we source very good butter?
Forx farm in Anderson, South Carolina
What is Angela Alvarez' nickname?
Mama
What is our BHC Vision statement.
To be the leading luxury hospitality company, recognized as an iconic American brand.
What exact date + year did Sorelle open?
February 15, 2023
How many times should a guest's name be used in an interaction?
At least 1-2 times per interaction, in a natural way.
What are the spirits and brands used for the Sorelle martini tavolata?
Fords Gin, Kettle One Vodka
3 times
What are the 6 entities of BHC?
The Charleston Place, The Cooper, Sorelle, Riviera Theatre, American Gardens, Credit One Stadium
Name one previous occupant of 88 Broad before the building was Sorelle.
BANK
Hebrew Socierty/Hebrew Orphanage
Office space for realtors/attorneys
Family owned drugstore
Wholesale liquor store
Pi Kappa Phi Fraternity
Name three standards in the BHC Uniform / Style Guide.
Responses could include hair color, nail color + designs, jewelry, non-slip shoes, etc.
What do we refer to as extravecchio?
25 year-old balsamic from Modena
What is the name of the annual Sorelle awards ceremony?
The Great Arancini Awards
Which value is this: "We respect ourselves and our workplace, take the high road, strive for wellbeing, and start from a foundation of kindness"
Grace
George Washington was in the building that now houses Sorelle in 1791 when he called this architect to design his home, The White House, after the building across the street.
James Hoban
What does it mean to "lead with yes" when dealing with guest requests/questions?
We always start by saying what we can do or accommodate, and offer alternatives instead of saying "no".
Where in Italy is the Pinot Bianco wine by the glass produced?
Sud tirol / Alto adige
What was the most amount of times the basement was flooded in one day?
3 times
What does the acronym BEEMOK stand for?
Ben, Emma, Earl, Meggie, Owen, Kelly
Which buildings comprise the "Four Corners of Law" next door to Sorelle?
St. Michael’s Church, County Courthouse, City Hall, Federal Courthouse
Stop tickets must contain all of the following pieces of information.
o Guest Name
o Allergy (List All)
o Dislike (If Applicable)
o Table Number
o Seat Number
o Server Name
This pasta shape was on the opening menu with charred broccoli aglio e olio.
Lorrighittas
What is the number one selling Mercato sandwich?
Italian Hero