SOS 101
What is one of the paths to finding an Address Book number?
1 -> 2 -> 3
In A Christmas Story, what does Ralphie's mom say when he asks for a BB gun?
You'll shoot your eye out!
True or False: Once an order has been released to the DC and they have confirmed they are working on it, no further follow up is needed.
False: Order should be monitored via Janus status, updates should be asked of when necessary. Orders belong to our team - execution should be managed by us to ensure the best customer experience.
Name a previous title of the SOS role.
SOC, CAM, Corporate Account Coordinator.
364 is the number of gifts given in this song. Name the song.
12 days of Christmas.
How do you check for items that were returned to a DC in Janus?
Item Ledger (The Cardex) Using the doc type (ID) to check for any returns. Once you've found the return date you can put a 5 on the line for that item and DC.
What are the burglars in the Home Alone known as?
The Wet Bandits.
What action needs to be completed with the ordering portal prior to creating or updating an item on a restriction?
Item is required to be on the order template.
What were the 2 respective company names before they merged to become Bunzl.
Schwarz Paper Co. & DDS
Who defrosts throughout the year in time for the holidays?
Mariah Carey.
True or False: When submitting PTO, as long as your PTO is entered on the shared calendars, no emails need to be sent.
False - Shared calendar, personal calendar, PTO checklist, WFM approval with coverage in other notes, and email formalizing and confirming all details must be completed.
What is the name of the Grinch's loyal dog?
Max.
All forms must be re-downloaded at the time of usage to avoid any update issues or errors.
Name 5 of our newest accounts (joined or onboarded in 2025.)
Beyond Yoga, Ulta, DCL Logistics, Daiso, Studs, VF Brands
This New Years tradition began in 1907.
New Years Ball Drop.
What letter dictates a release day on the release calendar.
R.
In the National Lampoon's Christmas Vacation, Clark wears a navy blue baseball cap that represents which NFL team?
The Chicago Bears.
Who owns the clean up of any open CS credits?
The SOS on the account should be managing this through the review of the accounts' open orders report.
Name all members of the Gap and TJX teams - NAMs included.
Gap - Sam, Jen, Katie, Ashley, Denise, Rodney
TJX - Allie, Dan, Laura, La'Tresha, Tahja, Vanessa
Where can you find a new store BOL?
The Smartsheet attachments.
What am I: I am repetitive, informative, timely, and detailed. I tell you when you are missing information that I desperately need. I am annoying in nature, until you give me what I need. You may want to throw me in the trash.
Hint: I come in electronic form.
Smartsheet automated emails.
What song do The Plastics perform to in the Christmas concert in the movie Mean Girls. Bonus 10 points if you sing a verse.
Jingle Bell Rock.
Who should be on an escalation email internally?
NAM, TL for visibility, SOM for escalation.
Form a choir with 2 volunteers on the team and sing a holiday song of choice. Immediate win if executed.
Song suggestions: Rudolph the Red Nose Reindeer, All I want for Christmas, Last Christmas, Jingle Bells, Feliz Navidad
In spoken word, recite the song "We Wish You a Merry Christmas" as much as you can.