PATIENT Specific Supplies
The product description of A7030
Full Face Mask
The utilization of A7039 is
1 per 6 months
The different ways to enroll for auto shipment program are:
- Verbal Enrollment
- Enrollment Form (LB or Office)
- Sleep Journey
- Through Call/Phone call
Once received an account with CCX insurance. The crucial thing to do is.
Check CCX exclusions list for suspension of services by using patient's insurance ID, name, DOB, and address.
The unenrollment process to follow is...
Still the old process, sending an email to Autosupply team.
The utilization of A7033
2 per 1 month / 2 per 30 days
If the patient uses Luna G3. I am going to provide...
The patient uses A7031 and upon checking enrollment, Option 2 was chosen for 90 day supply of cushions and pillows. I am going to provide _____ cushions.
2
Copy the work order number associated to the intake and schedule the R-case to delivery Via Schedule to deliver-NoRPA.
If the patient receive supplies last 07/2025 (More than 30 days), the cancel reason is
Does not qualify.
The patient uses Nasal Cushions and the payor does not allow 90 day shipment. I am only going to provide ___ extra cushions.
2
The product description of M063920 is
HUMIDIFIER CHAMBER FOR SYSTEM ONE.
A patient's insurance is listed on OPT-IN Exclusions list. I am going to...
1. Contact the patient once regarding their insurance not being allowed to be enrolled in autoshipment program.
2. Cancel and Unenroll the account.
If the patient's services has been suspended (CCX Patient). I need to exhaust...
NC process (Florida - NC1:Email NC2:Email)
NC Process for other state - Normal NC process.
If I pulled out a Resupply-WhiteGlove order, I need to...
Escalate the R-case to supervisor.
Based on the history of the account. The patient doesn't have size for mask and cushion. I am going to do.
NC Process
- NC1 (Call and Email)
- NC2 (Call)
Airsense 11 only uses ______ Filter
Disposable Filter
Upon opening the Opt-in exclusions list spreadsheet. I will use ______ sheet.
"Opt-in Exclusions" sheet.
An SOS Florida patient needs to be contacted but doesn't have an email address on file. I have updated the order information and put Disposable filters and tubing. Before re-routing the order. I will...
Make sure that order template (OPTINSHIP NOTES) has been documented.
If the patient received the supplies this month (Not more than 30 days), the cancel reason is
Order re-entered.
A patient uses Nuance Pro Kit. You attempted to contact the patient once because it has been discontinued, then you were routed to voice mail. I will now process the order and provide....
6 extra pillows.
If the patient receive a set up machine last 09/05/2025, and was provided with 1 Disposable filter with charge. Are going to provide disposable filter and how many?
Yes, 2 Disposable filter.
What is SVCPAR12, and how are you going to explain it to the patient.
SVCPAR12 is Sleep joruney. You may say that, we have sent a text blast informing all of the eligible patients that we are automatically enrolling them to autoshipment program, and if incase they refused to, you may contact us to our customer service to refuse the service.
The attribute I will add on the patient's account once they are suspended of services from CCX is... Together with the end date.
SOS = After 60 days
A patient with traditional medicare wanted to order supplies after being contacted. I am going to...
Create a new intake with the VGM# of the supplies that pt wanted to order. Due a documentation of CF Sleepcentral template and route the intake to BPMORDER.