EASY
I'm running out of gas. There's nothing wrong with my truck.
Fuel Delivery
What is a Requesting a Mechanic service?
Connecting a driver with a qualified mechanic for repairs. This might involve providing recommendations or arranging for a mobile mechanic to come to the vehicle's location.
A customer insists on a light-duty tow even though their vehicle is a box truck. How would you handle this situation?
Proper explanation of what type of vehicle they have.
Lock Out Service
What is the difference between Tow In (Yard) and Tow Out (Impounded)?
Tow In (Yard) means the physical act of a tow truck moving a vehicle to an impound yard, while Tow Out (Impounded) refers to the legal process of removing a vehicle from the owner and holding it in a storage facility.
Refers to the process of using a winch to pull a stuck vehicle out of mud, snow, a ditch, or water, or off an embankment
Our car won’t start after leaving the headlights on overnight. The lights are dim and there’s a clicking sound when they turn the key.
Jumpstart Service
What kind of situation would require Recovery (Vandalism) service?
Graffiti and Tagging
Structural Damage
Vehicle Damage
What's the difference of Towing and Transport?
Towing is the act of pulling a vehicle directly or on a separate trailer, typically for short distances or when the vehicle is inoperable. Transport is a broader service for moving vehicles over long distances, often using multi-vehicle carriers, and is better for functional vehicles or those needing extra protection during long-haul journeys.
I need you guys to pull me out and get me to my house.
Winch Out and Towing
A tow company driver needs assistance loading a delivery truck onto another trailer for transport.
How would you identify a medium duty vehicle and heavy duty vehicle?
It varies on the weight.
I'm selling my car but I don't want to add mileage when the customer receives it.
Transport
A trucker asks for help disconnecting a trailer from their vehicle because the hitch is jammed.
Hooking and Unhooking (Trailers)
Tire Change
Jump Start
Lock Out
Winch Out
Fuel Delivery