Sound

Alarms/Security

100

When would we hit our teller panic buttons? 

multiple answers

what is when it is safe to do so during or after a robbery

200

We have someone visiting the branch and we have not been alerted and they are not on our vendor list. What should we do? 

what is deny access. 

300

When entering the branch and it is taking awhile for the person to clear the branch what should you do? 

what is do not enter the branch without the all clear and if something seems off call 911

400

what is the first thing you should do when opening the branch in the morning? 

what is Drive around the building looking for anything out of the ordinary- broken windows, doors open, etc.

500

if the alarm goes off and it is a false alarm what is it that we should do to notify the police arriving it is false? 

what is hold a 8 1/2 x 11 white sheet of paper at chest level at the entrance of the branch 

Robbery

100

what should we do with every member that comes into the branch to help prevent robbery? 

Make eye contact with the member and welcome them in

200

what is the first step after a robber has left the building?

Raise hand in the air and dial 911

300

what are they keys you enter to dispense cash during a robber? 

Alt + Ctrl+ R

400

what are the two forms that are filled out after the roberry? 

ident-a- card and fbi robbery worksheet

500

It is important to be able to identify what way the robber fled, what way is North when looking out at our front doors? 

to the left

Check Fraud

100

What is it called when a member has 2 or more accounts and deposits the checks into the other account against non-sufficient funds, artifically inflating balace. 

what is check kiting

200

when is a check considered stale dated? 

what is 6 months unless otherwise dated on the check

300

what motivates fraud? 

what is financial difficulties, job loss, addictions

400

What are some of the Red Flags associated with check fraud? Name 4

Mutiple answers

500

What is the type of fraud called when they write checks on a closed account

what is paperhanging

Clearing Red Flags

100

What can we take to clear date of birth discrepancies

what is a valid driversl license or ID card, birth certificate or passport

200

Do we take copies of ALL ID's? if no what do we not take copies of? 

what is NO- we do not take copies of military ID

300

How do you clear an alert for mutiple name aliases? 

what is ask clarifying questions such as, is this a nickname reporting? is the mutiple name mistmatch due to marriage? add a comment comment to the application explaining what you fid out and provide justification for clearing alert

400

What is one reason why someone may need to provide VOA? 

mutiple answers

500

What are 3 different items we will take to clear address discrepencies? 

mutiple answers