State Specific
What Negligence Type does New Mexico use?
Pure Comparative
Claims | New Mexico Basics
Do CC37's require a Reservation of Rights in New York?
No, we only send ROR's in NY if CSCA instructs us to.
Claims | ROR - Reservation of Rights - ICS
What exposure is used for Key/FOB claims?
Depends on the cause of loss like any other claim.
Claims | Key/Fob Replacement
Yes, this is required to even send a No PIP letter.
Claims | Medical Provider Internet Inquiry Received
Do we need a Coverage RI for an undisputed CC50? Where can we find a master-list of CC's that need RI's?
No
Claims | When a Recorded Interview is Required- ICS
Does New Hampshire require the vehicles to make contact to utilize UMPD?
No
Claims | New Hampshire Uninsured/Underinsured Motorist
What website link is used to ask Grubhub if our Policyholder was driving for them during a loss?
There is not one! "Email Grubhub from the claim to confirm employment and to confirm if our Insured was logged in at the time of the loss."
Claims | Rideshare and Food Delivery A/C and Online Resources
What is the third exception for setting field assignments when you wouldn't normally be able?
Vehicle is already at the body shop. (Note: These still need Manager approval.)
Claims | Drivable Field Inspection Assignments
When a letter is returned for edit and needs to be deleted, how do you remove the queue?
Follow the steps in Scenario #2 here.
Claims | Letter Returned for Edit
What information about ourselves do we need when getting a translator?
Our Associate Number
Claims | Translator Contact Information
Can a PH file for Diminished Value within the state of Georgia using their Coll/Comp?
Yes
Claims Process Job Aid | Diminished Value
If the PH has a CC99 and no way to confirm the DOL, but they switched to us from Progressive, what can we do?
Call adverse carrier to discuss any lapses in coverage or previously reported losses.
Claims | Confirming the Date and Time of Loss
Claims | CC95/CC99 - Loss Date Occurred within 20 Days of Policy Issue Date with a Lapse/55 days of Policy Effective Date
If a large object is rolling in the Freeway and we strike it, what is the coverage and liability decision used?
Collision - Non-Fault
Claims | Single Vehicle Losses
When we get a letter labeled under General Mail, what do we do if it's intended for the PIP Adjuster or AD?
Reassign the entire queue to them, don't just send an email.
Claims | General Mail Added
When we receive a Child Support Lien in Texas, and we've already set an inspection but not issued payments, what needs to be done?
Set to a bad PC and inform the AD.
Claims | Texas Child Support Lien - ICS
In South Carolina, what address should the Policy Holder mail an FR-10 form to?
Attn: SC POC
Claim Number
One GEICO Center
Macon, GA 31296
Claims | South Carolina Proof of Coverage Requests
When seeking to close with CC, do we send a generic Coverage Denial/Disclaimer?
No, we copy whichever Closing with a CC Letter template fits the situation best in a Freeform.
Claims | Closing with a Coverage Condition
Claims | Closing with a CC Letters
UM 10 Day Letter
Claims | UMPD - Uninsured Motorist Property Damage - ICS
When we have a double-geico and payments have been made on the NAF claim, are you able to complete the process yourself?
No, when you transfer a payment it will create a queue on the other claim for someone else to verify and accept the payment.
Claims | Payments on Multiple GEICO Insured Claims
What do you do when a medical provider isn't able to utilize the Geico B2B website.
You can refer them to our IVR at 866-430-7553.
Claims | MPCT - Medical Provider Claims Tracking
Does Texas cover Loaner vehicles under Collision/Comprehensive coverage?
No, they're covered under Property Damage in Texas.
Claims | Texas Physical Damage Information
When the Policyholder doesn't have Collision, but insists that they do, do we submit an UW referral?
Sort of, the supervisor needs to submit this referral.
Claims | Coverage Disputes
A payment went uncashed for too long and has now been Escheated. Now the IP is requesting we reissue the payment to them. What should the PH do if we try to retrieve the check and our request isn't approved?
The IP will need to contact the state to claim their funds.
Claims | Escheat Retrieval
It's the weekend and CDU isn't working, the PH to schedule their inspection asap as they're going out of country Sunday. What do you do?
In this situation, you should schedule an inspection if there are no related unresolved CC's pending. (PDX wouldn't effect PH for example).
Claims | File Reassignment Guide – ICS/CDU/Specialty/SOMOS
What does CFS stand for when used in policy notes?
Centralized Financial Services
Policy Notes Abbreviations