XM PROMO
How many times can Bogo be applied?
1
what code do we use to add a self install kit?
SKA
Who can do business xm?
EVERYONE!
How much do we get paid for hitting nps? ( with multipliers)
$500
How and what can you use to add a user to the account
Einstein: account tab and user preferences
What are the requirements for $1000 off iphone?
Unlimited premium line and Eligible trade in
How do you add xv to existing customer account?
add xv premier code along with equipment code Rtxi/rtxv
Whats the max mobile devices a cx can have on 1 account (max eligibility)
10
When/who should we pitch nps to?
ANYONE AND EVERYONE
what system can you use to find how to articles?
Einstein
How much can a customer recieve without trade in on new Iphones?
$400
How do you add additional tv boxes?
Available services, must haves, MTvbox AO/ MTV box
What are the requirements to have xm?
active xi, ID and social, active number if porting
How can we create good nps surveys?
All answers acceptable
what tool can you use to ask questions about any topic
Celestial AI
Which speed of internet gets a free xm line?
Connect more or lower
How many modems can a single account have active at once?
1
How do you check if a phone is eligible for byod? (3 answers )
1. pop a sim card in phone
2. IMEI checker via tools in retail 3603.
3.Check status in settings (iphone: settings, general, about, network status) (Samsung: step 1 or network status under connections)
Is nps a solo task or a team effort
TEAM!!!!!!!!!!!!!!
How can you check customers internet usage?
In Einstein under data and usages
Who is eligible for $40 off wifi services?
New XI customers or qualifying rebundles
What code do you use when a customer has their own modem?
Ownexi/ownxv
How long is the return period for newly purchased xm devises and how long can you wait to and xmcc?
Return 14 days
Xmcc 3 days
Whats our store nps goal?
85%
Can you add customer owned modems in Einstein, csg, or both
Both work Einstein works better