Fact or Cap
Anyone qualifies for a free 7-day guest pass.
CAP
7-day guest pass requests need to be approved by Amelia, Belicia, or Jasmine. They can use a 1-day guest pass to hold them over until they are approved.
This is where I can find miscellaneous fitness equipment that can be requested by members.
Large cabinet (end of desk) OR hanging behind the back-office door.
These are the three steps MSAs take before giving a tour.
Enter or update Daxko profile.
Run ID through Raptor.
Register the tour in Daxko.
This is where I can find almost ANY information I would need, including SOPs, links to websites, and even employment information.
Resource Site, Google Drive
I can register people for programs over the phone.
CAP
We should refer them to register online OR to come up to register in person.
This is where I place completed guest passes, or find a guest pass when they come in to become a member.
Bottom drawer, file cabinet.
After verifying someone’s discount eligibility (insurance-based membership, corporate partnership), I should enter their unique ___ under ____ ____.
Unique “code” under “Member Info”
These are two places I can look to find information that might be helpful for my upcoming shift.
Email, MSA Binder, Communication Board, MSA folder
When someone joins online, they need to complete a membership form on their first time in.
CAP
When joining online, complete & sign the same portions of the membership form!
When I see an alert that we are missing a signature or someone comes in to activate their Financial Assistance membership, this is where I can find those files.
Black accordion folder in the bottom desk drawer.
1-day guest passes can be used if the guest comes with a ____ or they are waiting for approval for a 7-day guest pass.
Member/staff
This website allows MSAs to find youth sports player info, such as practice day, coach info, and game schedules.
YGametime
Anyone coming into the facility should be run through Raptor, even if they are here for a program.
FACT
Non-members should be run through Raptor before entering the facility for a program. Once Raptored, they should be issued a program card, so they are not asked for their ID each time!
When I need facility signage for area closures, maintenance repairs, etc., I can find these templates here.
Middle cabinet drawer OR Google Drive.
If I see that the coffee carafe is still out after 11am, this is what I will do to prepare it for the next morning.
Run with hot water & drain.
This document is used for Youth Guests, visiting with an adult that is NOT their guardian.
Youth Waiver
Program areas, like the pool & gymnasium, close prior to facility-close.
FACT
Lifeguards will close the pool 30 minutes prior to building-close. While the gymnasium does not have an attendant to monitor closing time, the front of the building states that program areas will close 15 minutes prior to closing. For this reason, we can announce over the intercom that the gym is closing.
This is where I can find additional change, in case the money drawer only has big bills.
Pink change bag, safe cabinet.
Demonstrate how to add & schedule payments.
Demonstration in Daxko Training.
This is the virtual document that tells us what Corporate Discounts we offer.
Corporate Community Wellness Partners (CCWP)