Can/how we support it?
What is the newest database we are adding to the Rimini Street support portfolio?
PostgreSQL
What is the new version of Salesforce we are moving to shortly?
Salesforce lightning
What is our response commitment for Priority 1 Critical issues?
10 minutes
What team should you engage with regarding an RFP from a prospect?
Proposal Management Team
How do we determine RSI pricing for Microsoft SQL Server Support? Does the 50% discount apply?
Based on the previous number of annual service requests. The 50% discount does not apply.
Do we support SAP S/4HANA Anypremise?
Yes! Anypremise is the on-premise version of S/4HANA
True or False? I can filter Salesloft Templates by name to view private templates created or used by my colleagues.
True!
Which company do we partner with for our ADS solutions?
McAfee
What team should you engage regarding Advanced Database Security?
GSS Team
True or False, Oracle's Matching Service Levels policy allows prospects to split up the support of their databases to multiple vendors.
FALSE
Can we support S/4HANA running in SAP HEC?
Nope! HEC is the private cloud
I need to run a campaign for Oracle DB and pull an advanced search to find which companies are using version 11G. I don't feel salesforce is updated completely. What should I use to do this?
ZoomInfo
24-48 hours
Who is our VP of Global SAP support?
Jennifer Perry
What do customers lose when their Oracle Database moves from Premier to Sustaining support?
Repository and documentation fixes, Operational and configuration support, Installation and upgrade support.
What is our solution to Internet Browser and ERP application compatibility?
Rimini Street browser proxy
This tool provides me with daily website analytics and page visit updates
Leadlander
Can you name 3 reasons why the vendor patching model is deficient?
A. Don’t address all known vulnerabilities and don’t address unknown vulnerabilities and are not always timely
B. Are costly and burdensome to apply with costly regression testing and system downtime
C. Do not protect many popular releases in use
Who is our VP of Global Client Onboarding?
Nancy Lyskawa
Can you name 2 of the 3 terms that refer to code that is inaccessible or cannot be customized? Bonus for naming all 3
Closed Code, Compiled Code, Source Code
Can you name the two main versions of Salesforce cloud we support?
Sales Cloud
Service Cloud
This tool allows our prospects and customers to engage with a bot or a sales rep and book meetings directly from the Rimini Street website.
Drift
What is the name of Spinnakers security solution?
Alert Logic
Who is GVP of Global AMS Support? Responsible for the delivery and management of our application management services.
Meloney Graham
It is a CRM system, It is heavily used with within Telco industry, It is a closed code product. What product is this?
Siebel