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Types Of Disputes
Products
Types of Disputes
Miscellaneous
Systems
100
60LXFU782333SB - The labor and maintenance charge for trouble ticket number DS012721 is invalid because per XO ticket number XO0000003699181 the issue was found to be on the provider network. The issue was resolved as: LEC, Cable/Fiber. XO is requesting that the invalid charge be credited.
What is Additional Labor and Maintenance Charge
100
CKT = A3.HCGS.123456..SC Class of Service = XDH1X
What is DS1
100
1L5XX Circuits 20.HCGS.411726..SB20.HCGS.411585..SB 20.HCGS.411586..SB were moved to new CFA 8001 T3Z AHVLNCOHW99 HNVLNCCH. Mux location EU location are both at HNVLNCCH so circuits should not have mileage charges. Please correct billing and issue credit.
What is Move and Service Rearrangment
100
Adjustments for the same customer, same issue and received at the same time must be added together to determine the total impact and approvals required
What is Aggregation
100
The F Key used in ICABS to view the CSR
What is F5
200
Circuit is a meet point between BellSouth and Pineville Telephone Co. BellSouth is currently billing 100 mileage charge when it should have been billing only 71 . Please apply the correct the BIP on the circuit and issue the credit.
What is Interoffice Mileage
200
DOUBLE JEOPARDY!!! CKT = A3.HCGU.123456..SC Class of Service = UNC1X
What is UNE
200
GCFAC1030 PE1P1 T3HCGS841278SC PON billed invalid Installation Charges on CFA roll which kept the same ACTL This order should only bill half the expected NRC rate NRC rate for USOC PE1P1 at the A loc per section 745 A FCC 1 moves within the same SWC
What is Moves and Service Rearrangments
200
Process Center Form required for aggregated and non-aggregated adjustments of 1,000 or more
What is TR102
200
DOUBLE JEOPARDY!!! System used to view the contract ordering details (customer suffix, VTA, Spec, etc) of a Broadband contract (BSA)
What is ECM/Filenet
300
Invalid billed amount versus contract rate/This dispute is in reference to Local Interconnection cross connect USOCs billed when per the ICA this USOC/rate should not apply.
What is Local Interconnection Contract
300
Local Switched
What is Local Interconnection
300
DOUBLE JEOPARDY!!! 1PQE1 M1HCGS453640SC Circuit is billed 413 for ETL However circuit is on a monthly term agreement and should not incur early term liability charges Charges are invalid please issue appropriate credit
What is ETL (Early Termination Liability ) Charges
300
This file is required on every adjustment over 1,000 in order to have consistency and improved quality of the approval documentation
What is UDAP
300
2 systems used to find a copy of CRIS Contract
What is SAMS and Docviewer
400
Customer disputes the 3PO2X USOC
What is Port Dispute
400
CKT = 1001 T1ZF CLLI CLLI Class of Service = OH1
What is Switched DS1
400
CNC1X 60HCGS445277SB These circuits are connected to a Physical collocation arrangement However Bell South is billing a Virtual DS1 or DS3 cross connect charge instead of a Physical cross connect
What is Interface
400
This step must be done last after you resolve the claim and process the adjustment if needed
What is Send the Resolution Letter
400
System used to calculate Local Channel Mileage
What is Quote Expert
500
DOUBLE JEOPARDY!!! Invalid Bell South Local transit rate.
What is Usage
500
CKT = A3.XHGS.123456..SC
What is DS0
500
HFSC758HFGS704469SB Per FCC1 234 Application of rates and charges EU is located in nonrelief MSA area and per figure 4 should bill nonrelief area pricing at location 2 USOC should bill per FCC1 759A3
What is Price Flexibility
500
If you are unable to process an auto adjustment on multiple claims
What is Process a manual adjustment using the adjustment spreadsheet
500
2 Systems used to validate Interoffice Mileage
What is Mechanized NECA and Electronic Gateway