Who To Call?
Trouble Orders
1989 Icons and Iconic Moments
Safety
100

You would call this department to verify an inspection has been received.

Local Planning Department

100

This visual indication is given to high priority calls in Incident Manger

Problem Code Highlighted Yellow

100

Who won best actor 1989?

Dustin Hoffman, Rain Man

100

What is June's Value of the Month?

Safety

200

It’s Saturday afternoon and a TM’s truck breaks down.  He asks you to call the garage for assistance. Who do you call and where do you find the number?

Garage Operations found on the TS Duty Roster via E-mail

200

These trouble orders can't be seen by other departments and do not communicate with SAP

Sequences with a # created in maps or call taker

200

Who was Superbowl MVP in 1989?

Jerry Rice, 49ers

200

Where is the meeting point for Southern DOC in the event we must evacuate?

Parking Lot Area B

300

There is a pending RO with load off from a NLA that has passed 24 hours on a Saturday morning.  Who would be called to get an update?

District Duty

300

What problem code is used in an OAN for PSPS outage?

CODE 16: CUSTOMER COMM ON HOLD

300

Who was inaugurated president in 1989?

George H. W. Bush Jan 22, 1989

300

What can you do if you see an unsafe work practice?

Speak up or Use the STOP work principle

400

TM reported large branch stuck in the lines they are unable to remove.  Who would you call to have the branch removed and where do you find their contact info?

Vegetation Sup/Duty from the Vegetation Sup Roster or Duty Roster.

400

How do you process a second 911 trouble order comes in a few minutes after the initial one?

Assign to DOC _S, Clear with notes Duplicate call Reference seq # xxxx, Use Repair code Dispatcher Resolved Duplicate Call

400

Which wall had a great fall in 1989?

The Berlin Wall

400

What mental activity can we do to help with our psychological safety and to move us closer to achieving our goals?

reframing our frame of reference

500

You wake up sick on a Sunday morning and determine you won’t make it in for swing shift.  Who do you call?

On Duty DOC Supervisor (typically Eastern DOC)

500

What is the correct cause/occurrence codes when clearing an outage due to a failed generator?

OCCURRENCE: NON TDBU CAUSE: NON-TBDU SOURCE/GENERATION

500

This person kicked off a decades long career in the Public Utility Sector providing exceptional care and diligence to electrical service customers of southern California.

The one and only, Julie Trujillo

500

If you start to notice any sort of strain or pain what action might you or your supervisor perform at your workstation?

ergonomic assessment