Around the Station
Lets Customers check in on their own and tag their own bags.
What is an STK or Self Tagging Kiosk.
Our newest building that houses our SIM's and Pilot training.
What is Wings?
The difference between revenue and income.
What is Net Income?
The percentage of the plane for sale that is filled with revenue-paying passengers
What is Load Factor
What we do if an aircraft is parked without being monitored.
What is sealing the aircraft?
Where an Operations Agent scans boarding passes, prints paperwork and finalizes a flight.
What is the Gate Reader?
The survey on SWA-Life that is updated weekly with a new question.
What is Pulse Point Survey?
A financial statement summarizing a company's assets, liabilities and equity at a specific point in time; it must follow this formula: assests = liabilities+equity
What is Balance Sheet?
This time begins when the airplane pulls away from the gate and ends when the airplane pulls into the gate at the destination
What is Block Hour
The minimum space in the Aircraft Bins between the top of the highest commodity to the top of the bin.
What is the two inch gap or two inches?
The machine that allows us to start the Aircraft engine when the APU is not working
What is an Air Start?
A central location that houses our Safety and Security, Inflight Base Manager, Chief Pilot, Dispatch, Meteorology, Social Care and more.
What is the NOC or Network Operations Center
One seat (empty or full) flown one mile; often referred to as the airline industry's measure of capacity.
What is Available Seat Mile or ASM?
Agreements between carriers that allow them to issue tickets on another operating airlines code
What is Codesharing
The maximum amount of fuel that goes into each wing.
What is 8.6?
We use this to protect the bin door when loading a heavy, large or awkwardly shaped piece of freight.
What is a Bin Shield?
The purpose of this department is to provide Southwest Airlines Customer Support.
What is Customer Support and Services or CS&S?
Average cost of flying an aircraft (empty or full) one mile?
What is cost per available seat mile or CASM?
Survey based score used by many companies across many industries to measure Customer satisfaction and brand health.
What is NPS or Net Promoter Score?
Dry ice is allowed in this quantity per person in checked or carryon baggage and per package in
cargo when used to refrigerate perishables that are not HAZMAT.
What is not exceeding 5.5 pounds?
Allows us to safely transfer aisle chair Passengers.
What is a PTK or Passenger Transfer Kit?
The team that creates our flight schedules, defines our routes, and develops our long term market plans
that meet our Customer’s needs while growing and
protecting our Network.
What is Network Planning?
A measure of how effectively a company converts invested capital into profits.
What is return on invested capital or ROIC?
The name of our new pilot training program
What is Destination 225?
When a Provo truck or belt loader stops before approaching the aircraft.
What is a safety stop?