What are three sections, inquiry, update, maintenance.
100
SS used to search for a customer name, address, or meter number
What is 04-00
100
Reference Materials that will help with the job
What is Operator handbook, tariffs, online help, infonet, bill inserts, direct mailers, swgas.com
100
Initiates process to have gas brought to a premise
What is Energy Solutions
100
What DNP stands for.
What is Disconnect Non Payment
200
Parts of a screen
What is
1 Error Message Line
2 Header
3 Screen Identification Line
4 Update or Inquiry Area
5 Trailer
6 Operator Status Row
200
Page Forward
What is PF1
200
This occurs when WMS and CSS interface takes place
What is a header is created in CSS / AKA an account
200
Installs gas lines to the property
What is Construction
200
C.S.S.
What is Customer Service System
300
Types of headers
What is GA and CA header
300
To Retain a header and go to another SS
What is PF4
300
Years of billings we provide to the customer
What is 2 years
300
Installs the gas meter, connects the service, safety checks the appliances
What is Customer Service
300
*NM*
What is New Mailing
400
Parts of an account number
What is Division, Premise, Tenant
400
Get out of an account completely
What is F5
400
When you are allowed to change information on your account or your friends account
What is NEVER EVER EVER!!
400
Obtains monthly cycle read on the meter
What is Meter Reading
400
A, B, C, E, K, L, P, V, W, & Y mean this and stands for what in SS 01-04
What are payments. A APP, B Batch, C Clerical, E Electronic fund transfer, K Kiosk, L Electronic Lockbox, P Paystation, V Credit card, W Web or IVR, Y BYL.
500
Parts of an address
What is
1 House Number Identifies the house number. 7 characters.
2 Prefix 1 Identifies the fractional house number (1/2, ¾, etc.) 3 characters
3 Prefix 2 Identifies direction (N, S, NW, etc). 2 characters.
4 Street Name Identifies the street. 16 characters.
5 Suffix Identifies the type of street (Ave., St., etc.) 3 characters.
6 Location 1 Identifies type of location (Apt, Unit, etc.). 4 characters.
7 Location 2 Identifies unit, apartment number, etc. 4 characters.
500
Access help window
What is page up and F1
500
APL in the header means....
What is a co applicant on the account
500
Refers customer to contractors, educates customer on energy efficiency, has cost comparisons, and promotes natural gas appliances.