Service Orders
Order used for Outage or SWG Construction
What is SIO 024
Name two type of security for a Residential account
What is monetary , letter of credit, Guarantor (NV & CA) only
Screen where the receivable types owing
What is 01 12
Where you view a/r transaction history
What is SS 01-04
Used when an appliance isn't working the customer turned on service within 48 hours
What is Return Order SIO 004
Name four entry options
What is A/H, Key instructions, Lockbox, Key with neighbor, 30A or 30B, Keyless entry
Name 3 reasons a C/O is uncollectable
What is - Bankruptcy, deceased, Identity Theft, older than 3 yrs
Used for a Noisy Meter
What is SIO 042
Where do you set up a deposit billing
What is 13- 10
Quoted charges to a customer who was disconnected for non payCity SWG was founded in
What is Total Due, Dep if applicable, REN including tax
Order sent for a customer who paid and the service was disconnected for Non Pay
What is DNPFM
The order used for a new customer requesting service at an address that is INA
What is TC 008
An SIO 002 is sent out when
What is NO GAS ALL APPLIANCES
The states we service
What is Nevada, California, and Arizona
Order sent for a CGI SIO051 C/O Order and when
What is SIO 013 - Same day
How do you handle the call when a contractor calls and tells you he hit a gas main at the intersection of North and Main
What is obtain the nam, address, city, state, phone #, brief description of the problem.
Warm Transfer to the Emergency Queue
The name of the OLH page to remove a roommate
What should be done in 23-02
What is Remove Spouse Rommate from Active Account
Format for a payment extension
What is date of payment, your initals, todays date, who you spoke to, how much being paid, where payment will be made, E .
What is SIO - 024
**BONUS** E.F.V is....
Excess Flow Valve. Stops the flow of gas due to an earthquake or damage to the service line