Southwest Happy Hour

VBC

100

How much storage do you get standard with Company Call Recording?

500 Hours 

200

Legal adjustments to the contract are made using... 

an Addendum 

300

This feature automatically detects a loss of phone connectivity at the extension level, then immediately directs calls to the specified backup number. 

Call Continuity Service

400

This feature is required with every location.

Local Company Number

500

Share an example of how Smart Number can be used.

• An Interactive Voice Response (IVR) system that links to your CRM with personalized menu options.
• Voicebots that use natural language processing and/or AI to answer simple questions spoken by your customers.
• Automatic proxying of local numbers based on the area code dialed.
• Voice broadcasts to alert your customers of important news or events.
• Real-time sentiment analysis to gauge the mood of the call.
• Calendar integration to check if you are free or busy so calls can be routed accordingly.

VCC

100

What are the 3 ingredients for next generation Customer Experience?

1. Customer First

2. Employee First 

3. Simplicity

200

You can improve your outbound call efficiency using which (2) features?

1. Preview Dialer 

2. Voicemail Drop 

300

Legal adjustments to the contract are made using ... 

Special Conditions 

400

Name of the call flow builder

Interaction Architect

500

How professional services checks for potential issues that may affect call quality or service availability. 

*Bonus - How much does it cost? 

Site Readiness Survey (SRS) 

$500/Site 

Discovery

100

What does OEQ stand for?

Open Ended Questions 

200

What question should you open up a discovery call with? 

What motivated you to take this meeting today?

300

List the examples of open ended questions..

Who

What 

When 

Where 

Why 

How 

Please explain 

Please describe 

400

What does CHIIMP stand for?

CHIIMP - Challenge, Incident, Impact, Monetize, Personalize

500

What is the second question you should ask on a discovery call?

I know we set aside X time for this call, if we are having a good conversation and you want to continue on, how much time do you have for today’s call?

App Center

100

Request and receive payments with a simple text message

Authvia

200

Call tracking software that helps you see which marketing campaigns are driving inbound phone calls that convert into customers.

PhoneWagon

300

Can be used to enable advisors and agents to view the browser of the customer and help them guide the customer in a fast and intuitive manner.

Surfly

400

Simple, Integrated and a Reasonable app to use for sending Quotes out to your customers.

Apptivo

500

Monitors your cloud applications for data leaks, cyber-threats and regulatory violations that put your business at risk.

Coro.net

Acronyms

100

CTI

Computer Telephony Integration

200

ATA 

Analog Telephone Adapter

300

MOS

Mean Opinion Score

400

ANI

Automatic Number Identification

500

BPR

Business Process Review