ORIGINS & EVOLUTION
This term describes SP Data Digital’s ownership structure.
What is privately held?
This individual is publicly listed as SP Data Digital’s Vice President of Human Resources.
Who is Sara Henderson?
This mobile-first recruiting tool is used by SP Data Digital during the first stage of the candidate selection process.
What is Recruiting chatbot?
This metric measures the percentage of customer issues resolved during the very first interaction, without requiring follow-up.
What is First Contact Resolution (FCR)?
This SP Data Digital strategy turns an inbound customer care interaction into an opportunity to present a relevant product or service offer.
What is Service to Sales?
This home-services company is an SP Data Digital client for an outbound sales program.
Who is Reliance Home Services?
SP Data Digital developed this program for McDonald’s Canada.
What is home delivery?
This SP Data Digital development program is designed to identify and grow the organization’s next Team Leaders
What is Futures?
This science-based assessment was used by SP Data Digital to determine how well a candidate matches a specific role.
What is Predictive Index?
This SP Data Digital sales productivity metric is calculated by dividing total sales by productive hours worked.
What is SPH?
This operational phase immediately follows training and gives new associates additional support as they transition into live production.
What is nesting?
This major Canadian bank was the first customer of SP Data Digital’s TalentRX solution.
Who is RBC?
SP Data Digital opened its Hamilton, Ontario location in this year.
What is 2006?
This is the name of the Operations Manager training offered through SP Data Digital’s Leaders Lead program.
What is Signature?
This SP Data Digital technology-enabled outsourced sales solution creates a unique competitive moat for fibre sales.
What is GIGRx?
This process identifies and prepares high-potential employees to fill critical leadership roles in the future.
What is Succession Planning?
This is SP Data Digital’s current average time to hire a new associate.
What is 11 days?
SP Data Digital created an insurance training program and recruited and hired licensed insurance agents for this client.
Who is Select Quote
What did SP Data Digital’s original logo depict?
What is the running man?
This is the name of the current soft-skills training offered through SP Data Digital’s Leaders Lead program.
What is Genesis?
This SP Data Digital initiative is driven by sentiment analysis to better understand customer interactions and experiences.
What is QAssure AI?
This federal law, enacted in 1991, regulates telemarketing calls, text messages, and automated dialing systems.
What is the Telephone Consumer Protection Act (TCPA)?
At SP Data Digital, this is the current number of employees who hold the title of Operations Manager.
What is 8?
SP Data Digital provides contact software, reporting, and training services under an agreement with this client.
Who is HITN?
SP Data launched its first nearshore location in this Central American country.
What is Costa Rica?
This individual served as the original President of SP Data Digital.
Who is Michael Meagher?
This upcoming SP Data Digital recruiting partner uses a science-based, AI-powered conversational approach to assess candidates for job fit and potential.
Who is Sapia.ai
This sales metric is calculated by dividing the number of sales by the number of records called.
What is conversion rate or list yield?
In 2025, one SP Data Digital workforce metric totaled exactly 7,461 hours. What did those hours represent?
What is Overtime?
SP Data Digital provided both inbound and outbound call support for COVID-19 test kits for this client.
Who is Dynacare?