SP Trivia
innovation, customers first, one team one dream, accountability
How many times should you push for a cell phone?
3
If you schedule a meeting with an owner in MST for 12 PM what time is the meeting in our time zone? (the time you book it in bridge?)
10AM
What does NAPM stand for?
Name, address, phone #, menu
Where did Steven go to college?
Georgia
Who are the two members of the SP executive team?
Josh Glantz and Gradie Oakes
"The owner is super busy right now in the back, ill have him call you back"
"No worries, Ill hold"
How do you verify the NAP data? (first three places to look)
Google, Yelp, Facebook
If they have a brick and mortar location, a standing address or already have a google/yelp listing you can schedule, otherwise you cannot must reject the lead.
What specific team/part of the sales floor was Teddi on before becoming a manager?
OpenTable
Name 5 of the 7 SP SLT members
Teddi, Steven, Chris, James, Jarrod, Joe and Garrett
"I am actually working with another company who is handling this for me"
"So you have someone who handles your social media/listings right?"
"Cool so what I am calling about is a little different...we are actually the exclusive menu providers for all of these sites..."
What is the header that MUST be included in EVERY meeting created?
Initials - Time Zone - Restaurant Name - Owner Name* - Phone number*
*Name and number used for the meeting!!!
Name 3 industries other than restaurants that we service
Spas & salons, health & fitness, recreational sports, pet services, laundromats
Who is Steven related to on the floor?
Nic - cousin
Finish the quote "It's only a good day if..."
It's followed by another good day
"Call me after the holidays"
"So this is a time sensitive issue because customers are currently seeing wrong info on these sites. I understand that you're busy but its even more important to get this info corrected since it is the holidays and one of the most traveled times of the year when people are eating out... CLOSING QUESTION"
What do you do when you see possible matching location?
Click on the hyperlinked locations and check to see if it is a cancelled or active account. If cancelled, proceed normally. If it is an active account, hang up and reject lead.
What do you say back to a person who says "I only care about Google and Yelp and I know my info is correct on those"
"So its important to have your info correct across the entire network because even if your info is wrong on a smaller site it will affect how you found on a site like Google. Also, I am glad you care so much about those sites but I can assure you that your menu is either missing or incorrect on those sites, which I am happy to show you tomorrow. Does 10AM work?"
Who was the founder of SP who also founded Seamless?
Wiley Cerilli
How many reps do we have selling on the floor right now?
42
How would you respond to someone that mentions a SP beta menu?
"So were the menu guys for all of these sites. When we became partners with Google we inherited all of the menu content they had floating around which is why you now have a non-owner verified menu out there. That's why we are reaching out to you now because we know the data is incorrect and we want to make sure to get it updated for you. Does that make sense?
What is the 5 step process for scheduling a meeting in SF?
1. Notes - put info in correct data fields in SF (email box, owner name box, mobile box) not just in notes
2. Verify NAP Data - search town in google to verify time zone
3. Bridge - in OUR time
4. Email - in THEIR time
5. Calendar
* Search # in SF to make sure it is not an active account
What is the difference between advertising and what we do?
Advertising is a spray and pray method where you pay to be displayed on a single site hoping that a customer will remember you next time they are hungry. What we do is correct their NAP data and add a menu online so that they appear higher in direct searches.
What rep on the floor makes balloon animals?
Suss