New Loans
Specialty
Routes
Third Party Servicing
Drivetime
100

New Loans or New Customer Unit is defined as what?

DriveTime accounts that are between 1-90 days of sale

100

The State Specific/Military Team can be reached by which Genesys queue?

Military

100

What does M stand for in the route code?

Middle stage delinquency 31-60 dpd

100
Third Party servicing consists of loans backed by _____ bank

Ally

100

Drivetime and DT Ally customers that voluntary surrender have which option that 3rd party servicing customers do not have?

lot drop

200
What letter would prevent a customers account from going out for repo if it isn't expired

RTC

200

Welcome Call Completed is notated by what code in Vision?

DC

200

A charge off account that is S01 means?

That they got their car recently repossessed, they are still charge off but need to go to reinstatement department. 

200

Go-Fi is considered a ________, not a dealership.

Lender

200

How many times can a DT customer receive a frequency change?

One Time

300

If a customer wants to pay their regular payment of $356.44, what would the PTP be set for?

$356

300

What state has a debt Validation period when they hit 30 days for the first time?

Massachusetts 

300

C90 means that this charge off customer has been enrolled in a ?

Charge off payment plan 

300

A Go-Fi account can have their maturity date extended ______ days

240

300

If a customer was out of work and recently started a new job, after the extension is completed to get them current, they can receive which modification without having to wait 6 months?

Due Date Change

400

If a customer can only pay the amount to roll, you will round it up ___ dollars

$5

400

For MA01 we can only probe regarding _____ _____ payments

past due

400

A confirmed total loss will start with the letter

A

400

First Payment Default for Go-Fi is if they fall ____ dpd on their first ever payment in the loan. 

45

400

If a past due customer wants a frequency change and they are extension eligible, which modification would be submit in the MOD Wizard?

Frequency Change

500

How many dpd can you set a PTP for a New Loans or "NCU" Account?

10 dpd

500
Name three identifiers in vision that let you know a military customer currently has active SCRA benefits

APR 6%

APR Change Mod

Hot Notes will state where they are stationed/that they are active duty

500

Charge off consists of two teams. What are the abbreviations for those two teams?

PCO and COST

500

A bounce down is carvana can be identified by which route? Can we collect on these accounts?

08. no

500

Customer is biweekly and their payment is $200, they receive a frequency change to be monthly and their monthly payment is $433. 34. They are upset because they say we are charging them for a frequency change. What is the main reason why  the customer's monthly payment not double their biweekly payment? 

Biweekly is every 14 days not twice a month so it would never be double the payment. Biweekly customers pay Bridgecrest 26 times in the year. Meaning there are 2 months where they will pay us three times. The customer is confusing biweekly with semi monthly.