Intake Questions
The first question on the intake
What is their name?
The client informs you that they are going to stay somewhere else.
What is Diversion?
The best way to verify a client is in the building.
What is check Active Client Sheet?
When doing intake these sheets must be filled out COMPLETELY by the client.
Partner Consent Form + Sparc Site Rules.
This smartsheet is used to tell you that a client cannot return to SPARC for x amount of time.
Suspension Form AND Shelter Suspension Form.
If a client informs you they only want to sleep here for the night what are they considered?
Drop-In.
The client starts a fight and or threatens staff, causing staff to call police.
What is Involuntary Discharge?
The best way to ensure a client was a client at SPARC?
What is Sparc *DO NOT TOUCH* Intake Backend?/ The backend?
What sheet do you utilize in the event a client denies shelter?
Shelter Refusal Form.
How long is our suspension period?
7 days.
When asking a client if shelter in Chicago is their intended destination, the client states that they have family in Chicago.
No. The client is interested in Diversion, not shelter.
Final Resolution, Final Resolution Date, and Check out.
The correct sum total of individuals in the building on the Active Sheet.
The left Sum total.
What sheet should be filled out if something occurs to a client?
Incident Report form.
What is our smoking policy?
No smoking is allowed within Sparc. Client must smoke a minimum of 15 feet away. Should client be found smoking within Sparc, they will be filed under an incident report. NOT DISCHARGED.
A client comes in with three children in tow, how would you input the childrens information?
Change individual to family and enter each family member with Member 1 being the HOH.
The proper way to discharge a client that informs staff that they called for EMS prior to exiting the building.
What is verifying that EMS was called visually, receiving the clients name and NOT discharging client but submit an IRR instead and comment that client was taken to hospital. If staff do not SEE nor verify EMS on the premises with security, client should be final resolutioned as a voluntary discharge.
The best way to do a search for a name.
CTRL + F
This sheet must be uploaded to smartsheet for every client.
What is our policy for those who deny shelter?
A client who denies shelter twice cannot return to SPARC for a period of 7 days. A client who returns to SPARC following shelter placement within 48 hours also cannot return to SPARC for a period of 7 days.
Client states they've been to SPARC before and become frustrated with the process of intake. However, you check the system and cannot find the client as the client shares the same name with other clients. How can you verify said client via intake?
Checking by date of birth. Ask the client their DOB and check the backend for it, if nothing comes up, de-escalate and continue intake.
The proper way to discharge a client who refuses shelter twice.
Meet with client and utilize the refusal sheet to guide the conversation. If client continues to refuse, inform client of rules that state after 2 refusals, they will have to exit SPARC within 24hrs and cannot return for 7 days. After they have left, ensure that they are final resolutioned as Involuntary Discharges, comment the reason why, and give either a resource specialist or Chavonda the refusal form after.
How to verify who made changes in smartsheet.
Hold + Right Click the cell.
This sheet must have accurate information on it for the entirety of your shift and must be verified by staff before submission.
Situation Report.
What sheets should you check before you process intake OR final resolution someone?
Suspension List- to see if they're currently suspended.
Curfew List - to see if they're ok to process after curfew or need a new intake.
Shelter Suspension List- to see if they're currently suspended AND see what date they can return.