Raving Fans
What are the objectives of a RF?
Increase customer satisfaction and retention.
What is DISC
Observed Behavior
What does "T" stand or?
Threats
What is one characteristic of a leader?
COaches Team Members
earns respect
Generates ENTHUSIASM
Says "we"
Fixes the breakdown
Shows how its done
DEVELOPS people
gives credit
asks
Says "Let's go!"
What is the biggest industry event we have?
The Clean Show
What is one of the ways to increase your listening skills?
open mind-picture what they are saying-don't interrupt
What does "I" stand for?
Influence
What is one of the benefits to SWOT?
Wide Variety/Discussion/Collaboration/insight
What is one of the ways we implement SOPS?
JOb Descriptions/communication cadence/task lists goal setting
How many combined years of experience do we have in the room?
180
What is the third secret?
Deliver plus one
What was #3 in the three steps
Adapt your style
After you complete the SWOT what should you do?
GO!
What does "H" stand for in coach?
Who invented Dry Cleaning?
Thomas l. Jennings
Who wrote the book "Raving Fans?"
Kevin Blanchard/Sheldon Bowles
Was there more men or women under the famous "c"s slide
Men
What is it called when you Take elements out of one of your defined quadrants, and pair it up with an element from another quadrant.
Strategic Alternatives
Instead of "Offer" we should say?.....
PROVIDE
What is one of our industry publications?
Cleaner & Launderer/ the Clothesline/ American Drycleaners
What was #7
Provide more than expected
"I am in a hurry and I respond in one word emails" are characteristics of which behavioral type?
D
What was the 4th categorical perspective?
Culture
What does :e: stand for in C.U.L.T.U.R.E?
Education
What are the Route Pros Names?