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COACH Model
Values
Setting Financial Goals
100
What does the C in the COACH model stand for? Please provide two questions you might ask during this part of your session?
Competencies
100
A participant's vision is impacted by their ____
values.
100
What is a SMART goal?
S=Specific, M=Measureable, A=Attainable/Actionable, R=Relevant, T=Time based
200
What are two examples of when financial coaching is *Not* appropriate?
When families are in crisis and need specific information or immediate assistance (i.e. eviction).
200
This physical activity can support participants "walk" towards their goal.
Walk-to-10
200
Name two reasons why setting goals is important?
It improves outcomes by: 1) Focusing attention on relevant activities 2) Energizing clients, which leads to greater effort 3) Increasing persistence and time spent on goal 4) Discovering relevant new skills or knowledge
300
What are three words that help to define coaching?
Collaborative process Long term goals Behavior change
300
Name two ways to "design the alliance."
1) setting a timeline 2) explaining coaching 3) coaching agreements
300
What is the difference between a goal and an outcome?
Goals are general, overarching Objectives are very specific
400
What does the O stand for in the COACH model? Please provide two example questions you might ask during your session.
Outcome
400
Powerful questions are: a) yes/no questions b) open-ended c) discouraged in coaching
B
400
Provide an example of a goal and an objective
GOAL (the mountain): To be debt-free. OBJECTIVE (how will I know I’ve arrived): Capital One, Chase and United credit cards have a zero balance by May 2014. ACTION STEPS (the plan, the path): Set up automatic payments to avoid late fees Start making side money on my hobby Work on spending plan to free up an extra $500 to put to debt principal each month
500
Please completed: In the coaching model, the participant is viewed as _______, _______, and _________.
1) creative 2) resourceful 3) whole
500
Name two ways understanding a customer's values help with financial coaching?
1) Setting realistic goals 2) Seeing whether their budget and values match
500
After the plan is made, coaches help clients reach their goals by:
1) Tracking progress transparently 2) Holding clients accountable to their commitments