General
Why does our team seem to work?
What is teamwork?
We us this to validate residence ownership.
What is Owner reports?
The cluster code for booking the STARS Rate.
What is S72?
The cluster code for booking the LUMINOUS rate.
What is L72?
Where do I find the VIP Notification Folder location.
What is Teams under SPCC Folder?
You locate a hotel contact by looking here.
What is Teams Hotel Contacts Tab and/or Product Catalog?
A residence owner qualifies for how many rooms on RES rate.
What is 2?
This is how you know if a Travel Agent Participates in the S&L program.
What is the Participating Agency Spread Sheet?
The hours for SPCC – Corp Care.
What is from 8am-7pm EST M-F?
When having an issue and you do not know the answer quickly.
What is ask a Teammate to help you?
Houston Monroe.
Who is the Senior Manager, Residences Owner Recognition Programs?
The on-property STARS contact is called.
What is the Guardian Angel?
The guaranteed response time for the LUMINOUS Ambassador on property.
What is 12 hours?
When do we add a hotel name to the VIP Spreadsheet.
What is; only when directed to modify this after speaking with Chris?
This percentage is how many emails we receive should have closed out within a 24-hour period.
What is 95%
The hours for the Onvia Desk.
What is 9:30AM - 6PM EST M-F?
Do you quote or book MGM Collection or Atlantis?
No, you connect the advisor with the MGM or Atlantis Team
Do all LUMINOUS properties offer the enhanced monetary amenity credit?
No, this depends on the property and their inclusions
For an SPCC issue; a front desk agent says he cannot cancel this without a fee; the next step would be.
What is ask for the Manager, courteously?
This is our "talk time" in this department (i.e How long we should be on the phone each day).
What is we do not have a talk time
How many ways to make HRS/Onvia reservations?
What is three (Bonvoy App - Residence Concierge - Hotel reservation service)?
The guaranteed response time from a STARS property.
What is four hours?
The STARS & LUMINOUS Rate mirrors which Rate?
What is The Flexible Rate?
The Account Executive for both Deloitte and Boston Consulting Group?
Who is Cathy Bergeron?