Foundations
The process of acting on information.
What is Communication?
The study of human movement, gestures and postures.
What is kinesics?
Interference that prevents full comprehension of messages when heard.
What are Barriers to Listening (or Listening Barriers)
The consistent way a person communicates with others in a group.
What is a role?
Barrier to confidence when delivering a speech?
What is Speech Anxiety?
The process of redefining events and experiences from a different point of view.
What is reframing?
The study of how close or far away from objects we position ourselves.
What is proxemics?
A person’s way of making sense out of messages.
What is Listening Style?
Conflict, Orientation, Emergence, Reinforcement
What are: group phases (or group development)?
Aristotle's methods of persuasion.
What are: Ethos, Pathos & Logos?
Labeling and placing entire groups of people and things into subcategories based on looks or actions.
What is a stereotype?
Clothing or another element of appearance.
What is an artifact?
The step in the listening process that requires assigning meaning to messages.
What is Understanding?
The 6 different questions used to identify a problem.
What are: Who, What, Where, When, How, Why?
Attempting to change or reinforce attitude, beliefs, values, or behavior.
What is persuasion?
The three steps of the Perception Process.
What is attention / selection, organization, and interpretation?
The study of how humans perceive and identify space as one's own.
Selecting, Attending, Understanding, Remembering, and Responding.
What is the Listening Process?
Two forces that either increase or decrease the probability that a desired goal will occur.
What are Driving Forces and Restraining Forces?
The purpose of this is to summarize the speech, and motivate the audience to respond.
What is the Conclusion?
Source, receiver, message, channel, and noise.
What are elements of the Model of Communication?
A theory that suggests that we develop rules and how we react when they are violated.
What is Expectancy Violations Theory?
Fear of misunderstanding or misinterpreting the messages spoken by others or of not being able to adjust psychologically to messages expressed by others.
What is Receiver Apprehension?
3 primary styles of approaches to leadership.
What are: Authoritarian, Democratic and Laissez Faire
The first thing to consider when preparing a speech.
What is consider the Audience?