Foundations
The ability to communicate successfully.
What is communication competence?
The attitude that our own cultural is superior to those of other cultures.
What is Ethnocentrism?
Engaged listeners who listen with both their minds and their hearts.
What are Active Listeners?
A coordinated group of people organized to work together to achieve some other objective.
What is a team?
A persuasive strategy employing logical arguments.
What is logos?
The ability to develop and communicate a representation of yourself to others.
What is self-awareness?
The nonverbal cues that communicate liking and engender feelings of pleasure and closeness.
What are Immediacy Cues?
The physiological process of decoding sound.
What is hearing?
The general standards that determine what is appropriate and inappropriate in a group.
What is a norm?
These words can make the difference between a simile or metaphor.
What is like, as or than?
The interior identity or subjective description of who you think you are.
What is a self-concept?
The skill that allows you to place your focus on the other person.
Social Decentering
Self, information-processing, and context?
What are the three categories of Listening Barriers?
This occurs when there is enough agreement that group members will all support a decision.
What is consensus?
An organizational pattern using time or sequence.
What is chronological pattern?
Language that reveals attitudes toward age, class or ability.
What is biased language?
These individuals tend to use communication for the purpose of relating or connecting to others.
What are Women?
The five elements of the listening process.
What is selecting, attending, understanding, remembering, and responding?
This role asks group members to share opinions or express a personal point of view.
What is opinion seeker?
Often used to liven a message and is known as the "spice of speech" when used appropriately.
What is humor?
Type of language used to create & label an experience, communicate feelings, affect thoughts & actions, shape & reflect culture and / or make & break relationships.
What is ways in which words have Power?
Cultural difference in the amount of tolerance one has of unpredictability.
What is Uncertainty Avoidance?
Restating in your own words what you think a person is saying.
What is paraphrasing?
A view of leadership as an interactive process in which a leader gauges how to lead based on such factors as the quality of the relationships among group members, the power of the leader, the nature of the task, and the maturity of the group.
What is situational approach to leadership?
A concise statement of what listeners should be able to do by the time the speaker finishes the speech.
What is a specific purpose?