Present a business idea
Who is the target audience for white-out corrector?
Students and teachers
How does Scrooge change by the end of the story?
He becomes more generous and happy
All I want for Christmas is ___________!
you
What is a complaint?
When something, like a product or service, is unsatisfactory or unacceptable.
How can you empathize to file an effective complaint?
I understand that it was a busy day, however..
I would like a refund.
Who is a competitor of the cereal "Choco-krispies?"
Corn flakes, choco-pillows, etc.
What does the Ghost of Christmas Past show Scrooge?
How he's hurt others.
Navidad
What can you complain about?
- product quality
-items not functioning as expected
-arriving damaged
-products not matching the advertised description or expectations.
What should you do even if you feel angry and frustrated?
Stay CALM
What type of branding does Starbucks have?
Hip and cool, green logo, minimalist
Who is the main character of A Christmas Carol?
Scrooge
Jingle ______! Jingle _____! Jingle all the _____!
Oh what _____ it is to ride in a one _______ open sleigh!
bells/bells/ way/ fun/ horse
How do you start a complaint to someone?
Start with a polite greeting.
A customer service agent is helping you and trying to get the problem resolved. What can you say to express gratitude?
Thank you for helping me solve this.
What is a sales strategy?
How you will sell the product.
What does Scrooge see about his own future that frightens him?
That he will end up alone and unloved.
Rudolph the red nosed __________. Had a very shiny _____. And if you ever saw it. You would even say it _____!
red/nose/glows
How could this be said in a way that doesn't blame someone? "You delivered the package broken and torn!"
The package was delivered broken and torn.
The restaurant waiter is refusing to give you a refund for a meal that was cold, with old ingredients, and tasted terrible. What can you ask to do?
Could I please speak to the manager to discuss this further?
Why is it important to have the right pricing for customers?
So that they will buy the product, find the right audience, seem luxurious enough, seem affordable.
What does Scrooge promise to do after the spirits leave?
Be a better and kinder person.
Santa tell me that you're really _______!
Don't make me fall in love again if he won't be here________.
Santa, tell me if he really______
'Cause I can't give it all _______ if he won't be here next year
cares/ away
My apple phone charger broke after one use. What kind of suggestion could I make to the customer service?
I would like a replacement charger.
-I would like a full refund.
Which is better to avoid strong language?
*THE SERVICE WAS THE WORST I EVER HAD.
*THE SERVICE WASN'T VERY GOOD.
THE SERVICE WASN'T VERY GOOD.