Conversations :)

conversation openers

100

How do you appriopriately open conversations by phone?(formal)

What is : Good morning my name is ........., how may I help you? or Hello, .......... speaking, how may I help you?

200

How do you introduce yourself by phone?

What is Hello, this is ...................... calling.

300

How do request to speak to someone?

What is May I speak to ................... please.

All about spelling

100

What is the correct way to spell the word: APPLE?

What is - A- ee P- pie P- pie L- el E- ie

200

What is the correct way to spell your name?

What is ..........

300

What is the correct way to spell the word: security?

What is s- es e- ie c-cie u-joe r-ar i- ai t-ti y-wai

Asking for information

100

How do you ask information about a product?

What is I would like to receive information about the product .....

200

How do you place an order?

What is I would like to place an order of ..........

300

What do you say when you want to request information on something?

What is I would like some information on the ............

Giving information

100

How would you let someone know that someone is not there at the moment?

What is I'm sorry, but ...... is not here at the moment. Would you want to leave a message?

200

How do you leave a message for someone?

What is Could you ask him to call me when he gets in?

300

How do you give bad news?

What is I'm sorry to inform you that ...........

Ending conversations

100

What is the most appriopiate way to end a conversation by phone?

What is Thanks for calling and have a nice day. Thank you for calling and have a nice day.

200

How would you end a conversation with an angry client?

What is I would like to apologize for the inconvenience and would like to offer you my excuses.

300

How to end a conversation and telling someone that you would like to hear from him/her again?

What is Have a nice day and I hope to hearing form you again.