Special Accounts

Guardianship Accounts

100

The guardian/corporate guardian cannot add a _____ on existing account. (Unless a court order specifies.)

POD

200

The number of times a guardian can transfer funds from the Member's regular accounts to the new guardian account. 

One

300

When do you complete the ATM Debit Card Business Application for the Corporate Guardian, Corporate Conservator, and Corporate Rep Payee? 

When you want the special account role added to the card

400

Where do you send requests for Credit Card loan applications from a guardian? 

[e-mail]

500

Under what portal heading do you find all the branch locations? 

We Are Royal

Trust Accounts

100

Can a trust be a POD?

Yes

200

Can Trust accounts have a POD role? 

No

300

What are the three types of trusts handled by Royal?

Revocable Living Trust
Irrevocable Living Trust
Testamentary Trust

400

If a representative from the funeral home requests to open an account for an existing Member, Royal does not require a Member signature if the funeral home has this. 

Funeral Home Trust Vault/Casket papework

500

What form must be filled out by all present for any items removed from a deceased Safety Deposit Box? 

Document Receipt Form

Donation/Benefit and Memorial Accounts

100

A donation/benefit account is opened by a member on behalf of another person. Does that other person have to be a member? 

No

200

A memorial account is set up in remembrance of a deceased person. Memorial accounts are often opened after a member is advised to do from whom?

A Funeral Director

300

Where do we find the list of open Donation/Benefit Accounts? 

Biron/Shared/Benefit Account Log

400

A donation/benefit account or memorial account can be set up one of two ways. What are those two ways?

Business Account with EIN (preferrable)

Personal account using SSN of person opening account

500

What are our corporate goals? 

35% Net Direct Membership Growth

35% Member Loyalty

30% OPEX

Estate Services

100

If the total of all single owned accounts is under $100, can we close the accounts with only a death certificate?

Yes. 

200

If a member comes in with a savings bond that lists them as POD for a deceased non-member, what do you need from the member in order to redeem them?

Death Certificate for deceased and a non-member profile record will need to be created

300

Who should you contact if you have questions in IRAs/HSAs or printing IRA/HSA documents for a deceased member? 

Ascensus
DNA Transactions - Deposit Compliance

400

What documents do we need to have before opening an Estate Account? 

Death Certificate
EIN Letter
Domiciliary Letter for WI
Letters of Testament for MN

500

What are Royal's Core Purpose and Core Values?

To create a positive impact on the lives we touch. 

Make a Difference
Make It Easy
Be Caring
Do the Right Thing
Be Friendly, Nice, and Respectful
Take Ownership

Minor Loans/Accounts

100

What role is a minor allowed to have on a credit card?

Authorized User

200

When any Member 12 years old and under opens an account, are they automatically part of the Kids' Club? 

Yes

300

How many School Site locations are there? 

29

400

What are the only business accounts we allow minors on? 

4-H Accounts

500

What is McKayla's favorite drink?

Mt. Dew