Destiny
What is Destiny?
What is our Enrollment Data base
Student shares they cannot get ahold of their instructor.
What is TL or MGR.
Where can you go to learn about how to process a refund/transfer?
What is the Info Spot?
What do we do with students interested in our Plant Based Nutrition program?
Who is send an email to Emily Ober
What do we do with RI task?
What is check the SF record for the POI to make sure it's going to the right EC.
How can I use Destiny?
What is to look up students purchase info
This is who a change of certificate (no classes taken, even switch, copy in TL/Manager) email is sent to.
What is HD.
Where do I send an email of a student requesting a refund?
What is the student's EC
What is the main email you should send corporate opportunities to that do not belong to Shannon H?
What is ec_clientenrollment@cornell.edu
Where do we send BOA inquiries?
What is
ec_onlinepointsolutions@cornell.edu
When should I use Destiny?
What is to verify a student's enrollment/courses taken/start dates selected
Who we send stop PAYG requests
What is Accounting
Where do I send an email of a student requesting a refund and their EC is eCornell Enrollment?
What is YEC email and cc Brett.
What type of accounts can be merged?
What is:
PS/PS
PA/PA (as long as they have the same record type i.e. B2C/eLPS/ExecEd/CU Campus)
PS/PA
PS/Contact
Contact/Contact IF they are part of the same “account”
When we receive an email from a PS who is not in Salesforce, what do we do?
What is create the Salesforce record, assign and sent to new EC.
When should I be logged into Destiny?
What is when in info inbox/ and processing PAYGO reports
Student requests a refund of the difference of the 30% discount promotion.
What is Accounting/complete the refund based on discount form
What emails should be marked high priority when sending email response?
What is any student who is upset or been going back and forth via email and not getting help. Anyone money issue related emails.
What type of accounts can NOT be merged?
What is :
PA/Contact
PA/PA that have different record types
Contact/Contact if they’re under different “account” names
Records that aren’t clearly for the same person (i.e. the phone #’s are the same but the names are different, or only the name matches, etc)
When we receive a voicemail from a PS who is not in Salesforce, what do we do?
What is forward to EC within the vertical the ps expressed interest.
How can I view a students schedule?
What is transcripts/Accounts<basket number
The switch request was approved and the student needs to pay a "balance," to make the switch. This is who they need to call to process payment.
What is HD.
Red flags to look for that could mean a student does not understand what they purchased
What is: I am enrolled in more than one program, why is that?
Where should NEW group opportunitite to Corporate Team
What is submit group opportunities on the corporate transfer form.
What is the correct email address for eCornell Enrollment?
What is yourenrollmentcounselor@cornell.edu (YEC)