TaxRes
What does TNDC Stand for?
Tax Notice Data Capture
What does "QC" stand for?
Quality Control
What email type do we select when working on the MemOps queue?
Member Fulfillment
What is the name of our Pig mascot?
Penny
What month & year was the TNDC workflow first active?
June 2022
Where are the two places you can pull the "QA: Wages, Deductions, Taxes" Report?
BOSS and Panda
What is the most complex type of email to work on?
Calchoice related emails
Gusto uses mascots and characters for certain products, platforms, and partners- Name three.
Buttons the Calculator, Ardie the Aardvark (Adrius), Penny the Piggy Bank, Panda, Pufferfish, Hippo
Name the 4 active OCR agencies
IRS, WA ESD, CA EDD, and TWC
Who can submit a ticket for a "Miskey"?
Anyone! Advocates, Engagement, TaxRes...Any team!
Is there a way to unarchive an accidentally archived email?
No
Gusto has three homebases, not including "remote"- Name all three US cities.
San Francisco, Denver, and New York
Name 1 of the 3 new TaxRes Salesforce tools/updates that indexing information helped influence
Auto-Solve, Intelligent Routing, OCR
Where can a Facilitator and Advocate communicate with each other?
Facilitator Checklist and Checklist Chatter
What does BOR stand for?
Broker of Record
What is Gusto's Mission Statement?
"Create a world where work empowers a better life"
What does OCR Stand for?
Optical Character Recognition
Name three of the "Big Five" previous providers
ADP, Paychex, Intuit, QBD, and QBO
What is the most common email subject in the GroupOps queue?
Activity on Your One Healthcare ID Account
Before using "Gusto", our company actually had a different name- What was it?
ZenPayroll