Scenarios
Master Chief broke his phone fighting against the Covenant! His current phone has only $0.10 left on it.
What's your pitch?
If you got this wrong that's tough
What's the cost for an at-home screen repair?
$29.99
75 pts if you said $30 :)
Mario says "This phone has lasted me forever, I don't want to let him go."
How do you respond? 2x pts for phrasing it as a question.
Assure the customer that because the phone they're getting is brand new this new one will last them a long time also.
"If that one lasted you this long, how much longer do you think this one is going to last you?"
Luigi comes in and has a broken iPhone XR front screen and says that he's pretty sure he has the phone payed off. You get into his account and find that he has $45 left on it and she also has insurance.
What are Luigi's 2 options that you're going to present to him?
1. You only have $45 left to pay off on your current phone and the damage doesn't lose you any money on the trade in!
2. There is the option to get the phone screen fixed for $30 but the phone won't be in the same original condition.
It's only a $15 difference for the customer and they're getting a deal!
Who is the hotdog eating champion of the world?
Joey Chestnut
Sonic comes in and is looking to get his front screen replaced in store because he needs a phone today since he's gotta go fast. He tells you: "I know I have about $200 left to pay on it but I'd rather not spend $500 getting a new one today"
I can't fix that phone but we could look at trading that guy in and getting a new one setup for you in store. The in store cost would be about $450 but it would ensure that you had a solid reliable phone for the road.
The focus is on us being able to provide a reliable device instead of a cheaper fixed phone
How much is the in store cost to get everything setup and taken care of? (before the buyout)
$250
1/2 pts for $200
Link says "I don't have time to buyout! I'll just wait to pay it off and come back later."
"I can get this done for you as fast as possible today that way we can get you the new phone and you don't have to wait!"
+20pts if assuring the customer, but not taking no for an answer. You can also invite them to set up an appointment with you on another day that week so they can come in without any hassle.
Do we ever want to down-talk insurance? If we do where will it hurt us later during the special upgrade?
It's gonna come back to bite you when you tell the customer: "and that insurance plan you had on there, it just carries over to the new phone"
The customer will then be reminded of when you (the expert) down-talked it and could easily choose to remove it due to YOUR OWN WORDS.
That's why not making it an option is so important ;)
Who would win in an arm-wrestling match between Reagen and Phoenix?
Whoever you DONT pick can arm wrestle to prove themselves and earn their team the pts for this round instead.
RANDOM TRIVIA!
When a customer still owes money on their device but they pay it off early and upgrading before the Device Payments are done, this is considered a...?
Special Upgrade!!
What is a good quotable price range for insurance claims for an S20/iP11 and newer?
$230 - $330
Acceptable answers 1/2 pts:
$200 - $300
$250 - $400
TRUE OR FALSE: You can refund a DP's buyout amount under certain circumstances.
FALSE!!
This payment is absolutely non-refundable! Before you submit in Datascape, make sure that the customer understands we cannot reverse or refund this payment.
TRUE OR FALSE: A customer can trade their device in to help cover the cost of the buyout.
TRUE!!
RANDOM PROMO TRIVIA!
BMSM Apple Watch SE as low as ______ Promotion - Consumer Indirect
$99.99 (+40pts)
$100 (+20pts)
RANDOM PROMO TRIVIA:
What is the plan requirement for the $100 off Select Tablets / Laptops Promotion?
No plan requirement!
What is the difference in terms of battery life hour usage between the iPhone 12 and 13.
The real number is 412 mAh which is either:
4x the power for 1 hour (for heavy phone users)
or
4 more hours of doing menial tasks (for light phone users)
Leon Kennedy says "The only difference between the iPhone 12 and 13 is just the camera placement right? That's not enough of a difference for me to upgrade."
"The camera placement is actually very minimal compared to other differences. The major differences is the iPhone 13's battery has more mAh to it's life than the 12's and the camera itself has more features about it that allow the night camera to be better.
RANDOM TRIVIA:
What does SIM stand for?
Subscriber Identity Module
How many feet do snails have?
One!
Mary and Pippin both broke their Samsung Galaxy Watch 3's while they were at Bilbo's Eleventy-tooth birthday. They both got their watches at the same time so they both have about $180 left to pay on each device.
What's your pitch to the Hobbits?
"We would have to take care of that $180 in store today but we do have a trade in going on where you can get that same amount put towards the new watches!"
RANDOM PROMO TRIVIA:
Up to $____ off iPhone 12 Upgrades - Damaged Trade-In Accepted Promotion - Consumer Indirect
$424.99 = +500pts
$425 = +450pts
Kirby says "I have a promotion on my current iPhone 11 that makes it free. I don't want to lose that."
"That last promotion does get voided once we place another promotion on that line. But you'll be getting the new phone for over 1/2 off and the jump from the 11 to the 13 is definitely worth the upgrade."
What's the biggest selling point between getting the phone through insurance vs in store with us?
Insurance phone is refurbished and not new while the phone we'll get them into is most definitely new!
What entrepreneur founded cellular plus?
(+100pts if you can guess the year)
Adam Kimmet 1998