OPENING
My name is ______, your Specialty Appointment Representative.
What is the proper greeting?
This is the dropdown that explains what the member is calling for/requesting.
What is the Reason For Call dropdown?
The location to find POA and personal representative information.
What is FYI?
Two ways to check a member's appointment history.
What is the Past tab.
What is Chart Review (filter).
This dept studies hearing, balance and related disorders.
What is Audiology?
Medical Record Number and Date of Birth.
What are acceptable HIPAA identifiers.
This section shows which MOBs have that specialty department.
What is the Additional Information box?
The documentation provided to the member after his/her office visit.
What is AVS (After Visit Summary).
This is who the member should be booked with if they have been seen in the last 3 years.
What is their historical provider?
This department deals with the digestive system and studies its disorders.
What is Gastroenterology?
How to determine the Specialty and location the member is calling for.
What is the Call Data Box.
This shows what HMAs the member is due for.
What is the Screening section?
The location to find blood, urine and culture results.
What is the Lab tab.
This is what you use to book a consult appointment with a valid referral.
What is KP Consult?
This dept focuses on diseases of the lungs, bronchial tubes and care of the upper respiratory tract.
What is the Pulmonary Department?
Information needed when another person is calling on behalf of a member (note: HIPAA has already been verified).
What is the full name of caller and relationship.
This dropdown is where you document if there was a failed warm transfer.
What is the Primary Disposition followed dropdown?
This encounter provides detailed instructions from a Specialist and if appropriate can be used to authorize a consult visit.
What is a Telemedicine (Telemed Chart Review) encounter.
After scheduling an appointment this is where you put the reason for the appointment.
This department deals with problems involving joints, soft tissues, and conditions of connective tissues such a lupus, arthritis and gout.
What is Rheumatology?
The member would like to change their phone number on file. Where would you make this change?
What is the patient Demographic section.
This is the Pain Management smartphrase.
What is ".sccivpreg"?
If a member messaged their provider through KP.org and can't log in to see a response, where would you check?
What is a Patient Secure message encounter.
If a member cancelled their consult appt, this is where there referral will now appear.
What is the Finalized Request tab?
This department helps people through therapeutic use of everyday activities with a focus in hand related problems.
What is Occupational Therapy?