SMART
What is Thank?
The team that should handle all questions or concerns regarding a sold installation.
Who/What is the Installation Support Team or IST?
The handheld device you use to enter an SF&I lead.
What is a Zebra?
Best practice to generate leads.
What is Just Ask?
The two measurements that the Specialist Monthly Bonus is based on.
What is SPH (Sales Per Hour) and Department Variance to Target?
Stands for the first letter of SMART customer service.
What is Seek?
Check it three times everyday, at least.
The unabbreviated version of SF&I.
Sell, Furnish, and Install.
You could get paid $25 if you generate the lead and the project sells for one of these categories.
What are windows, roofing, HVAC, Water Heaters, and ReBath?
The number of acceptable overdue IMS tasks?
What is Zero?
Stands for the fourth letter of SMART customer service.
What is Review?
The activity that a store associate or Central Quoting completed when a detail is submitted by the installer.
What is Review Documents?
What is ReBath?
The name of the program to schedule leads.
What is the Leads App or the Lead Scheduler?
An in store installation program where the vendor provides product and labor.
What is a Type II install?
Stands for the second letter of SMART customer service.
Always included in an IMS comment.
What is the next date that we will be contacting the customer or what are the next steps for the project?
Our HVAC installer.
Who is Mountain Valley Home Comfort?
The number of lead categories we currently offer.
What is 15?
This is how the store can contact the Installation Support Team.
What is call *CPO (*276) from any Lowe's phone?
Stands for the third letter of SMART customer service.
What is Add Value?
Deserves an award for consistently managing IMS.
Who is the Flooring Team?
The three different types of SF&I leads.
What are HVAC, Water Heaters, and ReBath.
The number of leads all Sales Specialists will be asked to generate each week moving forward, at minimum.
What is 3?
Who is Aaron Austin, the Regional Manager for In-Home Services?