These are the names of the Specialty Departments:
In these department the associates job title is:
What is Flooring, Decor, Kitchen and Bath, Appliances, Millwork, Project Sales
What is Sales Specialist
100
This person is responsible for prospecting and qualifying new customers, teach, coach and train all associates to generate leads, tracking store performance, scheduling services events
What is Project Specialist (AKA Lead Generator)
100
"All we need is your contact information and we'll send a representative to your home for a free in home consultation!"
What is a Lead
200
Specialists use this type of selling method
What is Consultive Selling
200
Name at least 5 SF&I service programs
What is HVAC, Windows, Shutters, Water Treatment, Bath Remodel, Closet Organization, Roofing, Gutters, Siding, Insulation, Shower Doors, Refacing, Water Heaters .....
200
At a cost of $50, we can send our service provider to your home to get us a list of everything we need and cost of labor to get that installed.
What is a Measure
300
It has many things for sell and to look and touch, but you can't take them home today. You don't see wing stacks and clip strips in them.
What is a Showroom
300
It's 3 words on signs and labels throughout the store, and it tells us and our customers we have install services available for it
What is Get It Installed
300
A Specialist will create this in ESVS for a customer and then use it from time to time to followup with the customer.
What is Qoute
400
This Acronym is #1 and has 5 primary actions and is part of the Specialty Selling Process
What is FIRST (Find, Inquire, Respect, Solve, Thank)
400
This report is use to see, how many leads you generated, for which programs and when you generated them. You can also see total lead generated sales dollars.
What is Lead Activity Report (LPR)
400
This application is used to enter and track my leads, Set up an appointment with a specialist, configure a garage door or tuff shed, generate a countertop estimate
What is Service Connect
500
It's called the Specialty Big 3
What is People, Process and Pipeline
500
What is the average value/cost of a normal transaction in the store
What is the average value/cost of a single HDE, HDI or HVAC transaction
What is $50
What is $3500 - $5000
500
These items are referred to as "pipeline" and these associates are responsible for generating them.
What is Leads, Measures, Quotes
What is All Associates