Title Lifecycle
What is the legal process of recording Santander as the lienholder with the state.
Lien perfection
This document allows a customer to register a vehicle in another state before the title is transferred.
Letter of Permission (LOP)
Titles are generally released after this occurs.
Loan payoff
This system is used to retrieve supporting title documents.
FileNet
This type of request is processed when the original title has been lost.
Duplicate Title
What are two ownership types have different title handling requirements.
Retail and Lease
This tool is used to submit title maintenance requests.
TRT (Title Request Tool)
This abbreviation refers to Release of Lien.
ROL
This application helps identify title status and activity.
MySup
Employees use this resource to verify state-specific title requirements.
Interactive State Title Map
Dealers commonly contact Titles about these two issues.
Title perfection delays and title status
This maintenance request changes the registered owner without refinancing.
Name Addition or Removal
Returned title processing is commonly referred to by this activity code.
RTNT
This vendor assists with electronic title processing.
VITU
These reports help identify processing exceptions requiring review.
Exception Reporting
The title lifecycle begins with funding and ends with this event.
Title release
Customers requesting personalized license plates require this type of maintenance.
Vanity Plate Request
Lease payoff releases differ from retail releases because of these ownership requirements.
Lease ownership/title handling differences
Name two activity codes discussed during training.
RTTL, UPTI, RTNT, or POSC
These cases often require additional documentation before title release.
Bankruptcy or Total Loss releases
During title perfection, employees must ensure documentation is complete to avoid this.
Title processing delays
Urgent maintenance requests require careful review of this before processing.
Required documentation and approval
Electronic titles differ from these traditional documents.
Paper Titles (ELT vs. Paper Titles)
Throughout training, associates practiced these four learning methods.
System demonstrations, processing exercises, state scenario reviews, and live case studies