Specialty
True or False - Specialty orders can receive halftones.
False
- exception: products printed via 4-color process
What is the stroke thickness minimum for embroidered text?
Text requires a 3 point stroke thickness.
Name two situations where we would want to submit files manually to PRO?
Super Rush orders and Personalization orders
How long is your ZD shift?
Entire shift minus the last 15 minutes - Early and Mid shifts
Once Early signs off until the end of your shift, minus the last 15 minutes - Late shift
True or False: We can print different ink colors on the front and back of a can cooler/Koozie®.
False. We must print the same ink color on the front and back of these items.
True or False - We can mark a Specialty order as a reorder if the blanks style has changed.
What are the steps for reviewing a Super Rush embroidery order?
1. Leave notes for art so they do not submit DST request to PRO
2. Mark final review
3. Unmark "Needs Digitizing" attribute
What is the cutoff time for submitting a Same Day request to PRO?
6PM EST/5PM CST/3PM PST
If an order is missing a DST file, where can we check to find it?
ZenDesk (PRO Digitizing folder) or the PRO website
What is the profile for specialty blank sample orders?
Specialty
True or False - We cannot combine multiple Specialty blanks into the same order.
True
What are the 3 sizes of hoop constraints?
3.125", 4.25", 5.5"
What is the correct format for the Design Name when you submit a file to PRO manually?
SAME DAY PO 12345678 - mcrossan front
What folders do we TCO while on ZD?
New/Open, Suspended
Do we use hoop constraints for all embroidered items?
No! Some items with seams or pockets may not be able to fit a full hoop, ie, a hat or dress shirt.
True or False: Every Specialty order has a 14 day Standard turn time.
False
True or False: We can combine all embroidered items into the same order, as long as the art is the same size on all items.
True
- Exception: North Face High Loft Jackets and Charles River Newport Fleece
If we are changing the placement of an embroidered design, do we need to redigitize the art?
We do not need to request new digitizing if a design changes placement.
While on ZD, a printer reaches out about the color list not matching the .ai file. Do we need to unpost to make this change?
Yes - We need to unpost for any changes to the worksheet.
True or False: We charge for embroidery by stitch count and color count.
False - we charge for embroidery by location.
What is the minimum turn time in days for all Specialty blank sample orders?
10 days
How often do we check the Digitizing queue?
Once per day
A customer has requested to remove the jump stitches from a design. Explain how we would do this.
Submit a request to PRO using the "Digitization Correction" button in the Requests section of the SA view.
What email address should we forward a tracking email to if one is received in ZenDesk?
What is the minimum number of days we need in the schedule to accommodate a PPS?
9 or more days